Question

Constant iOS ringing even if I decline the call

Forum|Forum|8 years ago
July 16, 2018
4 replies
2047 views

matt12345678910111213
New Participant

Two users both on iOS. When a call comes through and it rings into iOS ringcentral completely takes over the phone. Rejecting the call just causes ringcentral to ring through a moment later. Ideally if both users reject the call the call should go to voicemail.

T

ted-jaffe
Participating Frequently
Forum|Forum|8 years ago
July 17, 2018

Hi Matt - this is because the two users are in the same call queue for a particular phone number (the flow is managed by the RingCentral admin at service.ringcentral.com - so be sure to check it if you're an admin).

In general, the functionality works more like an ignore case on a user by user basis by design. We're making some enhancements to the call queue use cases in Q3.

Please shoot an email to glip.mobile.feedback@ringcentral.com to follow up on more details. Our team is eager to speak with you directly some more on this subject :)

Thanks,
Ted

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austin-locke
New Participant
Forum|Forum|5 years ago
November 19, 2020

@ted-jaffe this is still happening to me in 2020. My user is in a call queue with many users.

If they decline a call on the iPhone, it immediately rings the device again. This will repeat 3-4 times or for the duration of the call ringing.

Is there a workaround for this issue?

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Anonymous
Forum|Forum|5 years ago
November 20, 2020

Hello @austin-locke, this might be happening if the settings are "rotational." The call will hunt to the next available agent/user. If the issue still present, I would highly suggest opening a case HERE. Thank you!