RingEX: Phone, SMS, & Fax

I'm trying to set the Yealink T46G phone to RC, we enter all the data manually, but it won't pass the registration. Does anyone know what the problem is?

We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flows, as the agent is no longer on the phone, but the system still sees them as Available. We are mitigating this by using the DND (Do Not Disturb) button. There should be a way to have these functions combined so an agent using a hotdesk phone only needs to press Logout to logout of the phone and make themselves unavailable to take calls.

All of a sudden today we have not been able to send outgoing faxes because RC is marking them as spam. We typically send faxes to the same numbers over and over. We have faxed this particular number at least 2-3 times per week for years. Any idea why it's now being rejected? Can we override the system to mark it as safe to send?

Is there a way to broadcast a voicemail to all of our users? This was a feature on the Av@ya system. We used it for mass notification of weather related office closures, etc. Users could listen to the voicemail or just read the transcribed version in their email.I know a third-party app can do this. I want to know if we can do this without an add-on.Thanks!

Logged into my RingCentral account to view a fax. When I click on the icon to open the fax, it does not open as a .PDF. I get an error message because it is trying to open as as a .TIF. I have spoken with chat multiple times!!! CAN ANYONE TELL ME HOW TO RESOLVE THIS ISSUE. Ring Central originally told me that to fix it that I needed to tell the customer to call send the fax again and this time to select .PDF as the file format that he was sending in. However, I told the rep that you don't actually select a file format when sending a fax. CAN ANYONE PLEASE HELP ME FAST AS I NEED ACCESS TO THESE FAXES THAT CAME IN AND MY CUSTOMER CANNOT RESEND.

Hi, i need help! I have all my contacts from DYL, I save in excell.csv and when I upload the system don't shows me any error and is "suppose" i upload all the contacts but No :(Someone can tell me how I can upload if I have everything in excell?

Have a user with ring central on windows 10 >latest version downloaded from website .Every few days when she launches the app it gets stuck on whilte screeen. Sometimes we launch it from browser and works and otherwise we reinstall it . cleared app cache from dev tools but did not help .Is there any work around or reason for this ? she does not have any dock or monitors connected but still issue persist every few days

How is routing determined in Max agent? We have proficiencies set for each skill and agent. However, will calls always route by proficiency level? Calls also route based on who has been in an available state longer, so which overrides the other, proficiency or availability?

There needs to be a toggle or option to allow Admins to set defaulting out of a menu at one playing instead of three. This is a standard call center process. There is no way to prompt callers to "stay on the line and you will be connected". This doesn't make sense.

cannot get calls in to main line

We are a small business, but our phones are constantly ringing. Is there a way that we can limit how many calls come in at a time and send other callers straight to voicemail???

If I have RingCentral downloaded to a laptop and bring my laptop to Turkey will there be any firewall restrictions as I'm connecting from another country

Have a user using RC app on macbook with macOS 10.15.4 (x86_64) . He can send and receive text messages but if he tries to make call using it the call gets stuck on connecting ...... message and never goes through .However works fine when he use same credentials from his iPad . If someone tries to call him the ipad works fine but macbook does not receive any calls and after a few minutes it goes to missed call section . He is not using any VPN and we installed latest RC version from the webiste for him . with and without headphones makes no difference as the call never completes be it incoming call or outgoing call . We removed and resintalled app and tried RC website on his laptop and it does not work even thru website ONLY ON THE LAPTOP .

I have the instructions from the knowledge base:https://support.ringcentral.com/article/Set-Caller-ID-Outgoing-Fax-RingCentral-Online-Account.htmlBut the fax line for the site I am trying to configure is not an available option. How do I make it appear in the list?

I am logged into my iPad using my business account and business email is shown in settings. I have linked my buiness/outlook calendar. However, when I schedule a meeting it defaults to my personal email address. Any suggestions?

Is there a way to set a user template to be applied by default? Like when a user is created it will apply the default user template automatically?

when i use the ask first, I am being put on hold....I have to un hold myself to talk to the person i am asking first... it not hold times...but its the only topic that i could find

In ringcentral admin we create multiple users & all have same numbers.So when dial any number than ringing to all users but when any user on call than i want to stop new call for that user.So how can i configure that in admin panel or any handling event for that?

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The description for Call Queues - Rotating - Is to ring available members one at a time based on who has been idle the longest. Is this idle time based on call queue calls or all calls period?

We haven't been on RingCentral for that long and am still working my way through a lot of features. It has been decided to record all inbound calls for all extensions in our service department. All of these same extensions also belong to the same Ring Group. Since recording is enabled at the extension level is it necessary at the Ring Group level?Any help/guidance would be appreciated.Thank you,

My main office phone is not being used as an extension and could make the VA programmed to this line but worried it might undo the company phone tree and she would show as the main line which might not be the best.

I have a VA who is in the Philippines and I will want her to make phone calls to people in the US where I am located, do you know if this is considered long distance? Will my VA be able to make calls okay or will I be charged more for this?

Is there a way to setup phones to call/receive on extensions only? (not call out or receive outside calls) We have some phones in a general area that staff can use to call for assistance from support staff in the building, but Managers don't want them to call outside of the building (other than 911).

I have door intercoms and warehouse paging extensions I would like to hide from the contact list. Is there a way to do this?