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Question

Teach/Correct the AI Notes service with spelling of common words/phrases

  • February 20, 2026
  • 4 replies
  • 65 views

Hi,

I’ve been usingt he AI Notes function in RingCentral fo a little while now, but I have found that it has been inconsistent for the recording of specifc words/phrases in the Transcript, as well as in the Notes, 

As an example, the company I work for is MailGuard, but most of the time, in both the Transcript and Notes, it is more likley to write it as “Mailgard”.

I correct this in the Notes, and then save it. But this is happening over and over again.

It is also showing “MMailgard” as incorrect, with a red squiggly line under the word when I open the Note in edit mode.

Is there any way to teach the AI specific Spelling of words/phrases?

4 replies

So, do I take the lack of response, that there is no way to be able to manually train, or add in specific words/terms into the service for the AI Notes function?

Is there a UserVoice, or some other place where I can put in a requerst to see about adding this as a feature?


BeckyH
Community Manager
Forum|alt.badge.img+4
  • Community Manager
  • March 11, 2026

So, do I take the lack of response, that there is no way to be able to manually train, or add in specific words/terms into the service for the AI Notes function?

Is there a UserVoice, or some other place where I can put in a requerst to see about adding this as a feature?

James! Sorry I’m just seeing this. 
I’m not sure about this and will need to go back to the team to see if there is a good solution to this concern. 

Give me some time and if it is something that needs an Idea or you can add your vote to an existing idea, we’ll let you know. 


Lariane
The First Step
  • The First Step
  • March 16, 2026

So, do I take the lack of response, that there is no way to be able to manually train, or add in specific words/terms into the service for the AI Notes function?

Is there a UserVoice, or some other place where I can put in a requerst to see about adding this as a feature?

From previous conversations had with my PM, this was not something that was available at this time.  We had wanted to do the same, specially with client names, company names and locations. 

If it’s not already a feature request in the Ideas portal, do throw it up there and post the link here, I’d definitely upvote it!!


BeckyH
Community Manager
Forum|alt.badge.img+4
  • Community Manager
  • March 16, 2026

@JamesG-MailGuard I did hear back from the product team. 

It sounds like this is on the radar and is something they are working on solving for. 
​​​As ​@Lariane said, if it’s not already in the Ideas Portal, please submit this as an idea. 
The product teams are keen to understand your specific situations and use cases.