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My client is trying to fax me something. My phone just rings, and when I answer, I hear the beeping sound you get when you try to fax to a regular land line number.

Hi community,We are trying to implement RingCentral supervise by party in our software solution. We have created sandbox application and everything works fine, we can supervise, the traffic is totally fine. When we switch the application from Sandbox to Production, on authorization we got this error on authorization:For authorization we are using RingCentral.Net library in .Net 4.5.Request:Method: POST, RequestUri: 'https://platform.ringcentral.com/restapi/oauth/token', Version: 1.1, Content: System.Net.Http.FormUrlEncodedContent, Headers:{X-User-Agent: Unknown/0.0.1 RingCentral.Net/4.1.0Authorization: Basic ODgyRXRIZ3BUOU9GREs4SHp0TjI1UToxU0hTNzVnclJYMjRWakZKVjF4RHdnVmgtWmQ3ZWRTcGVpNG8waHhRMk51dw==Content-Type: application/x-www-form-urlencodedContent-Length: 82}StatusCode: 400, ReasonPhrase: 'Bad Request', Ve

We have a multi-level IVR setup and found that customers are memorizing the pattern, i.e. Option 5, Option 2, so when they call back, they quickly dial 52. The IVR is interpreting this as extension 52 which we have setup to transfer offnet. My request would be to limit the callers ability to entering digits only available within the IVR menu unless and provide a specific prompt to transfer to an extension. i.e. "If you know your parties extension press 9, then from that menu enter multi-digits.

Does RingCentral have plans to expand capabilities to Firefox and Safari because that's half of the people my company deals with.

Hi, I used the Toll Free SMS App. After I sent some SMS, in the report, I got some that were not delivered and it gave me different error codes. Where can I find these codes definitions?SMS-CAR-400SMS-CAR-411SMS-CAR-431SMS-CAR-500

Can we edit the template of the email notification that we are receiving?

What api we can use to get city and the area code?We want to build a test application which fetch the details from ring central apis

How to start with web hook events of getting call and message notifications.Any good reference pls

Generally what we have seen is the contact are based on each user's or extension. So if one user have personal contact other extension cannot able to view it.What about if the user want to share their personal contact with another user.There is no personal contact in admin level. Is there any way to share extension contact with other extension people from company levels?

I would like to do everything that is shown on https://support.ringcentral.com/article/Customize-Notification-Email-Sent-to-Users.html.The problem is that when i go to More-Account Settings-Appearance, there is no tab that says Email notifications. So where do I go to edit the content in email notifications?

I want to create my custom web application which will use RC APIs to control call forwarding features.What APIs can I use to add a new call forwarding number and later have the provision to update if required?Which API can be used?

When an employee leaves the company, we often need to forward their calls to another manager for at least a month. How do we do this, while still deactivating the terminated employees' access to RC? I changed their passwords, but it won't log them out automatically from their mobile RC app, so they technically can still message, etc.

Is there a way to circumvent being able to send a group text message to more than 10 people?

A few weeks ago, for a very short amount of time, I was able to select the option to listen to the call recording directly from Contact Details window that pops up, using the ACD Recording tab. There were two options, one to use a phone line to listen to the call where I put in my cell number which is OK. Then the other option I could just click play for the recording and it was really nice to be able to do that. I noticed a few days ago this is no longer the case and I am back to using my cell phone to listen to calls. Otherwise I have to download the call which is not always needed.

We have rolled out the RingCentral classic app organization-wide and are using it in conjunction with Polycom desk phones. Many of our users have Call Handling settings under Desktop/Mobile App set to "0 Rings/0 Secs" in order to allow the app and their desk phone to ring simultaneously. I got a report from a user today who is a member of a call queue, working remotely (away from their deskphone). They needed to change Desktop & Mobile on their extension to 4 or 5 rings in order to allow queue calls to ring their Classic app long enough to answer. The 0 Rings setting rang once but not long enough to pick up. The queue itself is set to move to the next available agent after 5 Rings/25 seconds.Is this the expected behavior in RC Classic when queue calls come in?

In my call handling & forwarding settings I have my desktop & mobile apps set to ring 3 times and then I have the calls being forwarded to a team member. However, when I receive a call it just rings until I manually forward it. What is the trick to making the rules I set in calling handling & forwarding work?

How do I get RingCentral Meeting to remember username and password on a Mac ?

Does the ADMIN have to logon first to enable something or can you share the link /app with an end usee to enable for their own extention? Does it send out from their number where up to 250K people could respond or does it send from a number that can't be replied from?

Hello, it may be due to the fast there is actually no default extention on the account, but the production credentials lists 101 as a default admin extention, but when trying to login with 101 extention returns invalid login cred error., However logging in with empty extention = '' when calling send sms returns error: The requested feature is not available. Please let me know thank you!

I have two extensions that are fine when dialing their extensions but when you dial all 10 digits of the number it appears a fax picks up the call. Is there a setting on these numbers that need adjustment?We are new to RC and I am still learning.

Im taking our office calls (inbound and outbound) on my cell phone and have the need to transfer these calls to a colleague on his cell phone... I cannot find ANYWHERE an option to do this on the desktop app or the Ring Central web portal.Anyone able to help??

Is it possible to integrate RC with Azure active directory which can use MS Azure account ?Have anyone done that?Any pointer would be appreciated

Is this possible to restrict a user to use the number assigned to them only for Fax and disable the calling feature?We want to restrict the call operation from certain users

I want the basic ability to create a contact in your Mobile APP and have that contact automatically sync with my RingCentral laptop APP. I understand you can sync "all" your phone contacts to your laptop, but your business pitch is to keep your personal contacts and work contacts separate. That's what I'd like to do. Also, I'm in sales and speak to hundreds of people a day. It's crucial for me to know who's calling and who's texting. If I can't create a contact on the go I could miss a deal. Thanks!