Ask The Community

I cant sign in to my Glip account. I enter my email and my password and i get a messagge that says "Your account has not been confirmed. Activate your account by clicking the link in your activation email or contact customer support" but when i go to my email and hit the button it says Internal Error. HELPP i neeed to log in!! I dnt know what to do

Are you having an outage right now? When I go to app.glip.com, I get a message saying "Scheduled Maintenance, We'll be back very soon. Thanks for your patience. Follow us on Twitter for updates."I had a look at Twitter and there aren't any updates.Also, I tried logging a ticket but got an "Internal Error" when trying to log in.If there is an issue, the community would be a *great* place to put a post.

When looking at a Performance Report in Analytics, how does the Avg Calls Per Day for a user calculate? Is this based on a 7 day a week schedule or is it based on what the user has specified for User Hours? Support told me it is 7 days a week which would make this report hard to calculate because we don't work 7 days a week.

how do I fix this?

Looking for an integrations that handles WEEKLY REPORTS. Similar to StatusHero or WeekDone, etc. Can someone advise?

Desktop app "calling unavailable" and "temporarily unable to reach ringcentral services" while Chrome app works Description:I've been having issues connecting with ringcentral desktop app since this morning I was unable to do a single call through the desktop app, even after reinstalling, deactivating firewall, restarting my modem, resetting my computer and much more troubleshooting the desktop app is still disconnected and unusable however I still can use the ringcentral for google with no issue for some reason.after reinstalling, purging data, connecting to a data hotspot and doing everything possible under the sun it just suddenly started working all of the sudden, just posting this to see if anyone else has experienced this before.

I have a server side service that needs access to the RingCentral API to update answering rules. We have single sign-on enabled. I couldn't find away to authenticate the app itself and using username and password no longer works. Any assistance is greatly appreciated.

How do you change the new fax notification tone on a desk top phone? It make a loud, horrible & disturbing noise that is not a ring tone.

Our receptionist uses a headset and people walk up and start talking to her while she is on the phone listening to a caller. Is there some type of device that can show that she is on the phone so this doesnt happen?

We got a new computer, I don't know what the IT guy loaded but it looks totally different and we can not use this version at all. How do we compose a fax, scan the fax and send the fax? We are totally lost, we want the old version back.

Recieving faxes

<?php$ch = curl_init();curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);curl_setopt($ch, CURLOPT_URL, "https://platform.ringcentral.com/restapi/oauth/token");curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);curl_setopt($ch, CURLOPT_POSTFIELDS, "username=+xxxxxx&password=password#&extension=102&grant_type=password");curl_setopt($ch, CURLOPT_POST, 1);curl_setopt($ch, CURLOPT_USERPWD, "PYS9kaDdSey5j72ljRCfDw" . ":" . "JV4wWOkJTX5sJf-OZDD_fgJJ-uZODeSPeXxdhMUtsTAN");$headers = array();$headers[] = "Accept: application/json";$headers[] = "Content-Type: application/x-www-form-urlencoded";curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);$result = curl_exec($ch);$results = (json_decode($result));$token = $results -> access_token;$ch = curl_init();curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);curl_setopt($ch, CURLOPT_URL, "https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/fax");curl_seto

Have a section on the admin portal to view video meetings made by the users on the account.

I'm able to successfully create a new subscription using the Java SDK, but when the subscription attempts to refresh itself it's failing with a 401 error. Either there is a bug with the Java SDK or I'm missing something.When the subscription is created, it starts a timer to regularly refresh itself:https://github.com/ringcentral/ringcentral-java/blob/master/src/main/java/com/ringcentral/Subscription.java#L89Bug when this code runs:https://github.com/ringcentral/ringcentral-java/blob/master/src/main/java/com/ringcentral/Subscription.java#L110This error results:com.ringcentral.RestException: HTTP status code: 401{"errorCode" : "TokenInvalid","message" : "Token not found","errors" : [ {"errorCode" : "OAU-213","message" : "Token not found"} ]}at com.ringcentral.RestClient.request(RestClient.java:152)at com.ringcentral.HttpClient.put(HttpClient.java:43)at com.ringcentral.HttpClient.put(Http

I was wondering if RingCentral had the ability to show me which key words have driven a phone call. I am keen to link inbound phone calls back to my PPC activities.

Is there a way to schedule a meeting but instead of populating the email in English that it would populate in French. I have french client that would prefer to receive the directive in French.Thank you

I would like to change my username on the forums, but can't find a way to do that on my own. Can I get some help?

I have a requirement to record the details of calls initiated by Ring Out upon completion of the call. I'm successfully polling the Ring Out Status until the call is finished, but I can't find a way to then query for the User Call Record for the completed Ring Out. Is there a way to get the Session Id for a Ring Out call which can be used to retrieve the User Call Record and/or query for a User Call Record using a Ring Out Id? Better yet, can I create a subscription which will notify my service when a Ring Out call is completed?

I have an iphone that I use exclusively for work. I like a loud ringtone (similar to old fashioned phones), because I work from home, and I need to be alerted if I'm in a different room from the phone. Before I transitioned from the Office@Hand iphone app to the RingCentral app, all calls came through with the ringtone I chose in my settings. Now, with the RingCentral app, I get a completely different ringtone, with no choice for something that's not a soothing sound. The default Xylophone is terrible. Is there a way to change what my "Default" is, so I can make it the same as the old phone sound I've got for all the other calls coming through? Customers tend to call my direct number as well as the RingCentral number, so I need some consistency in the ringtones.

Because of problems personally with Windows 10.. .and my customers are not liking Windows 10 licensing... I am in the market to start using LINUX Desktop O/S's instead of Windows soon.... and I'm in the process of making sure that everything that I currently do in Windows can be also done from a Linux Desktop O/S.... for me... and for the customers that I support.I have found that RingCentral Phone is one of the few apps that I can't find a Linux port for. I have also tried to install the Windows RingCentral Phone using WINE for Linux... and it also fails during the ".NET 4.5" install.I don't use GLIP or Office360... I just need the RingCentral Phone (SoftPhone) to work on a Linux Desktop PC without having to install or use a Window Operating System to do it.

I sent a fax on 5/9, today is 5/21 and can only view faxes sent for the last week. Where can I view a copy of this fax? I read on another thread that we can view them for 30 days.

CALL RECORDINGS- I would like to request that call recordings be stored on for longer that 90 days. My company actually needs to have a service that stores call recording for at least up to 1 year. Its unfortunate that I may have to switch services because of this issue.

all of our incoming calls are showing our company name not the number of who is calling? Why did this change and how do I change it back?

We have over 100 users of Glip and within the last few days several, including myself, have been receiving an error messages "authorization required". It forces you to login and all seems normal then it reverts back to the message. If we click the "x" to close message it goes away. Any reason or solution for this? Thanks!

I've only noticed this happening in the past couple days - possibly since I received the notification on Tuesday (?) about a new version being available. Every now and then, I'll be having a conversation with one of my colleagues, I'll have a partially-completed message in the bottom box and, when their message gets sent, my message disappears.Is anyone else experiencing this?