Ask The Community

Getting the following error after having built a php site that calls the ringcentral API. First the php site gets the extension list of a couple of users, then it allows the user to remove or update the forwarding number. Could it be that we are running up against a request limit? Maybe performing a login for every request could be unnecessary and it appears 5 logins per minute is the limit? The error is as follows (doesn't seem to indicate what type of error is happening)Fatal error: Uncaught exception 'Exception' with message 'Response has unsuccessful status' in /var/www/html/Ppt_combined_2/public_html/application/third_party/ringcentral/vendor/ringcentral/ringcentral-php/src/Http/Client.php:33 Stack trace: #0 /var/www/html/Ppt_combined_2/public_html/application/third_party/ringcentral/vendor/ringcentral/ringcentral-php/src/Platform/Platform.php(214): RingCentralSDKHttpClient->send(Object(RingCentralPsr7Request)) #1 /var/www/html/Ppt

We have a c# application built in .Net 4.5.2. We want to add a feature that lets the user click a phone number and be connected to that number through the browser. I have looked at both the WebRTC and the RingOut options and still have a few questions. Does RingOut need to work through the softphone? Can I log calls (start time, end time, comments, etc.) with both the RingOut and the WebRTC APIs? If I'm just calling out from the application will RingOut suffice?

Hi there, is there a reason why contacts are properly named on mobile, but when you view the conversation on the Desktop RingCentral, it's all still numbers.(It's only recently that I noticed that one is named correctly "Winnie")Thanks for any information,Jeff

The 4 person limit to video calls for a standard account means that we have been using skype for business instead. Now that Microsoft are launching Teams, which has many of the features of Ringcentral but has no limit on how many participants we can have on a video meeting and which is already paid for in our office 365 bundle, will Ringcentral relax this limit? Once we start using Teams for video meetings, I think we'll end up moving to using the full functionality and stop using Ringcentral for company messaging and file sharing.

Im creating an API that is integrating voicemail with auto sms.

Hey RingCentral,We're seeing some different behavior in the Glip Archive API today.The archive data structure used to look like this:{ "uri": "https://platform.ringcentral.com/restapi/v1.0/glip/data-export/.....", "id": ".....", "creationTime": "2019-05-03T00:02:04Z", "lastModifiedTime": "2019-05-03T00:02:05Z"

By any chance does anyone have Globiflows you could share on integrating RingCentral with Podio? I wanted to use Globiflow not Zapier. Thank you

Hello, we are currently working on devlopping a phone app with RingCentral for Devlopper. Our app name is Phone CALL [Agent 1 to 10] Alpha 0.01, I would like to know how long it can take to be abble to test this in noraml environement, not in sandbox. Please let me know when should we expect the full version. Oh and I saw that client ID was required so here it his: WI0MV0hXTDO_gW8sxgQatgThanks a lot !Hope we can get on track fast !

Just a couple of questions on the Telephony Session Notifications.1. I never receive a Sequence 1 event. I sometimes also get sequence numbers skipped for a call. I've traced the services at the most verbose level to make sure a message wasn't getting dropped and can confirm I never receive the message containing the first Telephony Session Event.. unless the Sequence value is inaccurate or expected to never be "whole".2. Is there a fool proof, solid way to determine if a call is Inbound to Ring Central or Outbound from Ring Central? Or to determine if the call is internal > internal?

I have a Yealink T48S that I need to do a factory reset, what is the password for that?

We are impelementing Ringcentral Subscription functionality.For that We are using code from github url:https://github.com/ringcentral/ringcentral-csharp/tree/master/RingCentral/SubscriptionWe are facing issue in class SubscriptionService.cs:Below is method where we actually facing issue:private void OnSubscribe(string result){var message = JsonConvert.DeserializeObject<string[]>(result)[0];NotificationEvent?.Invoke(this, new SubscriptionEventArgs(Decrypt(message)));}We dont know what happen in Decrypt(message) function because Debug not going through that code i.e Decrypt(message). message parameter showing encrypted keyBelow is Decrypt method:private object Decrypt(string dataString){

Name a phone number on the desktop version of ringcentral. IE Tom Jone 222-222-2222, so if a response comes back you know, out of the 100's, who is responding

Since the last upgrade, (version doesn't seem to be available in the app) a few days ago, all my personal contacts phone numbers are formatted incorrectly. They still work fine in the desktop app. The phone numbers have all changed to +40(73)9999. In order to call I need to manually enter 1-407-739-9999. Additionally, 1 has to be entered first. Moving back to the LEGACY app that works. *** Please do not force this update UNTIL IT IS READY, and FULLY FUNCTIONAL, like the Legacy app.Better yet, throw a hand-grenade into the server that hosts it and start over!I need a PHONE app, not a backwards, upside-down "messaging" app.

When I add my VA to my phone system She will be the 4th sharing the line. There will be the VA with my assistant and my answering service plus me. Basically, if not picked up by one of us on by the 4th ring the answering service picks up. Is this workable?. When setting this up what should I look out for? Support has had me on the line for 20 minutes listening to music. This is terrible. PLEASE HELP

Able to monitor hold time and when callers are placed on hold time

We have 5 users and 4 of us are on the soft phone version on our laptop computers. when someone calls and we do not answer (either on the other line or away from the office), the call will go to voice mail. Unfortunately a few months ago the messages started experiencing a long delay (could be days) in populating to the desktop app. We get a voice mail and are notified by email that there is a new message. We have raised the issue with Ring Central support and the only solution they have is now we get the messages in our email inbox and have to open up an audio file. The other solution they gave us (which works) is to log out of the app and then log back in, which is not convenient for obvious reasons. Anybody have any suggestions? It's to the point of maybe having to abandon Ring Central and move to another provider. Thanks guys,

Very,very dissapointed that there is no whisper to ID a call or a way to change the caller ID to let my staff know what number is calling in from.

Hi everyone. Have some issue with sending a SMS to recipient. Just have an error message "Message is not sent. Message cannot be sent. Please, try again laterMessage is not sent".

It seems like after this most recent update all of our missed call and text notifications are really delayed. I'll get a missed call notification 3 days after I missed the call and I stay logged into the desktop app. It's happening to mobile app users as well. Is this happening to anyone else.

I would like to be able to designate more than one extension to receive faxes (ideally in the "Deliver faxes to:" settings area)As it currently stands, only one extension can receive and VIEW incoming faxes.  This is not efficient, as the onus is now on one person to read and later disseminate faxes as necessary.In a physical office situation, with a physical fax machine, an incoming fax can be viewed and read by multiple people.  Why can't we achieve this in RingCentral?Appreciate your help!

I have a general question.If someone has multiple RC accounts, is there any way to link them all together? Do we need to raise a support ticket for that?

We are new to RingCentral and are getting ready to deploy the necessary applications to our end users but have a few questions regarding the various applications.I have been browsing the RingCentral Support site but can't' seem to find the answers to the following questions.Does the RingCentral App include RingCentral Meetings, and the Outlook Plugin?Does the RingCentral App include RingCentral Phone Desktop?We are using the 32-bit version of Office 365 running on Windows 10 64-bit, so which version of RingCentral Applications should we install, the 32-bit version or the 64-bit versions?Does the RingCentral App work in a Citrix XenApp multi-user environment?Does RingCentral Meetings or RingCentral Phone Desktop work in a Citrix XenApp multi-user environment?Where can we find the administration/installation guides for the various applications?We will be deploying the RingCentral applications via our soft

Does Zoom Service already blocked in China , Starting September ?

I am working to transition to the new RingCentral app....I am noticign that adding contacts is not very simple. It is frustrating that there is not a simple button like the previous app. Further more...I just notice that this is an invitation...not an import contacts. So what I am seeing is that I will have to manually dial out using the new app. That is ridiculous and I hope that this is fixed! There needs to be a way to import your contacts from your Office 365 and/or Mac contacts.

Ring Central should consider adding a feature where you can receive MMS messages on the desktop. Also, a feature where an automated message will be sent out when you receive a message automatically.