call routing from call queue to specific rule of an extension

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I would like to know if we can have the call routing from call queue to specific rules of an extension

call handling

Mary-Community_Moderator

Community Manager

Hello Chen! Just to clarify with your question, are you referring to Call Queue Custom Rules? Kindly check this link to know more about it. https://support.ringcentral.com/s/article/8645?language=en_US

If this will not help, please reach out to us again.

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