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RC api returned successful response, but most time I cannot receive SMS, please see the below api responsereturn status: 201{"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;,"id":1429594005,"to":[{"phoneNumber":"+16304235427","location":"Aurora,IL"}],"from":{"phoneNumber":"+13234308604","location":"Montebello,CA"},"type":"SMS","creationTime":"2016-04-23T11:44:26.000 Z","readStatus":"Read&q

Hi,I am sending SMS using the API with the resource:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/smsThe response is "The requested feature is not available". How can we make the feature available in our account?Thanks!

I am using VB Code, Here is code:request = DirectCast(WebRequest.Create("https://platform.devtest.ringcentral.com/restapi/oauth/token HTTP/1.1"), HttpWebRequest)Dim Credidentials As String = "NF3Unhp_R4yBV2QoMNM0yw" & ":" & "3ONXJwFDS2akvz2CaPZX9AaGAzR8uPTUS1h4z80lGtcA"Credidentials = Convert.ToBase64String(Encoding.Default.GetBytes(Credidentials))' Add authentication to requestDim Userdata As String = "grant_type=password&username=12143477228&extension=101&password=POR2008$"request.ContentType = "application/x-www-form-urlencoded;charset=UTF-8"request.Method = "POST"request.Host = "platform.devtest.ringcentral.com"request.Headers("Authorization") = "Basic " &amp

Hi SupportI'm using javascript SDK for send SMS feature and app is under development mode. I'm getting 400 bad request when I post request for Send SMS. Here is my codefunction send_sms($phone,$message){ $json_data = { "from": { "phoneNumber": "+1000000000" }, "to": [{ "phoneNumber": $phone }], "text": $message }; platform.post('/account/~/extension/~/sms',$json_data ).then(function(response) { console.log(response.json()); //alert('Succ

I posted about this a while back, but it keeps happening randomly - sometimes when querying the API I'll get back "Service is overloaded, please retry later". At the same time, our in-office phones (based on RingCentral's desktop software) will usually start showing "Only calling available" in the top right corner.So, what's the deal?My logs show this happening today, 9/24, and a bunch on 9/14.We can retry the API calls, sure, but having our actual phone system "go down" around the same time kinda makes me think something is wrong with RC's backend too. Are the two related?

During authorization our production app "RingCentral Monitor for YAPI 1.2" is gettingOAU-233:The client doesn't support user's brandThe only difference for this client is that it is using RC Canada.How to resolve it? Your help is greatly appreciated

This is my code.I made a public sandbox account.Geting an error 401 unauthorized.var httpWebRequest = (HttpWebRequest)WebRequest.Create("https://platform.devtest.ringcentral.com/restapi/oauth/authorize");httpWebRequest.Method = "GET";httpWebRequest.Headers.Add("client_id", "DShb1**********2DlM5xoA");httpWebRequest.Headers.Add("redirect_uri", "http://localhost:505471/");httpWebRequest.Headers.Add("response_type", "code");httpWebRequest.Headers.Add("state", "Client state");httpWebRequest.Headers.Add("prompt", "login");var httprespon

Using the API Explorer and entering my app information, I am getting a 500 error code. Here are the requests and the response from API Explorer: CURL: curl -X POST --header "Content-Type: application/x-www-form-urlencoded" --header "Accept: application/json" --header "Authorization: Basic xxx" -d "username=xxx&password=xxx&extension=xxx&grant_type=password" "https://platform.devtest.ringcentral.com/restapi/oauth/token" REQUEST URL: https://platform.devtest.ringcentral.com/restapi/oauth/token RESPONSE BODY: { "errorCode": "05ed440a-bd60-43a8-a5bb-dcc2c697d36a", "message": "Internal Server Error. Consult RC Support." } RESPONSE HEADER: { "date": "Fri, 30 Dec 2016 17:46:47 GMT", "content-type": "application/json;charset=UTF-8" }

Hello All,I am trying to create a C# web application using RC API's for C#.In my page_load method I try to log into RC using their tutorial for C# api, but I cannot get logged in.I get error Request to https://platform.devtest.ringcentral.com/restapi/oauth/token failed with status code 400 (Bad Request).I can log into developer.reingcentral.com just fine, but through my web app it will not log in.I eventually want to log in, and get a list/count of all calls made by all users, so I can report on how many calls each user has made, and put that into a gridview.Can anyone help and or provide sample code on how to properly setup my Sandbox with the proper platform type, and steps on how I should set up my web app.Thanks,KS.

After this past weekend, I have started receiving a lot of 500 errors from RingCentral with no code change.Is it possible to know if this is truly an issue on your side?And would it be possible to get a status.ringcentral.com type page that would let people know if the API was up or not?

We have recently added the Embedded Javascript widget to our application. Our users universally hate it because it cannot be moved to a different screen.I realize that it might be technically challenging, but it would make the widget actually a benefit, instead of a liability, if it were possible to pop this out into its own window while still somehow having a click-dial link to the parent window.

Hi,How to get phone number from the contact name using API?If any way to get phone number from the my contact names?I want to send sms of that phone number from the contact name.I am trying to use http://ringcentral-csharp.readthedocs.io API to do this.Or will use http://ringcentral-faq.readthedocs.io/en/latest/ developer api.please suggest best one.Regards,BR

Some endpoints of the API return 503 Service Unavailable such as the endspoints to sync call logs, retreive call logs, sync messages and retreive messages. The endpoints to retreive account information and user information however are working fine and also the calls to subscribe to pubnub events works too.Here's an exemple of a call to access call logs:Request URL:https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-logRequest Method:GETStatus Code:503 Service UnavailableRemote Address:192.209.29.78:443Referrer Policy:no-referrer-when-downgradeResponse HeadersAccess-Control-Allow-Credentials:trueAcce

I am trying to fax POA's to the IRS to discuss client accounts from the website. It is taking over 20 minutes to send. Agents cannot stay on the line that long so i end up having to hang up before the fax gets there. This is unacceptable.

We frequently (multiple times a week) get delays of 2 hours or more between when we are sent a fax and when the email with the fax arrives.

Good afternoon,We have integrated with the sandbox environment and receiving text messages no problem for the past few months. Since this morning, we have not been able to send a message, even directly through the Swagger test. Not sure what could be affecting this but any assistance would be appreciated:{"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/xxx/extension/xxx/message-store/405615...;,"id": 4056154004,"to": [{"phoneNumber": "+xxx"}],"from": {"phoneNumber": "+xxx"},"type": "SMS","creationTime": "2018-02-21T18:47:

I cannot find set up instructions for this. Is there anything I'm missing to connect the phone through the computer - instead of directly into the wall?We have tried multiple times but either the phone or the computer loses connection.We are out of ports at the office so if we could get the phone and computer to share a port, that would free us up a lot!I've tried chatting but they weren't any help.

We integrated RingCentral API to our Java backend application to send Fax and SMS. We are getting errors when trying to send SMS.

To delete an Active User, the user must be disabled with a yellow bubble (see image 1).  After it is disabled the "delete user" will appear under "User Info" (see image 2). Inactive Users:   If the extension has a gray bubble you either need to activate it to disable it then delete it, or contact support to have it deleted.  Support can ONLY delete a User if there is NO Digital Line (DL) attached...this is due to contract reasons.  If there is a DL attached then you must contact your sales representative.   *  (DL meaning a device + a number)Users > find the extension> then Disable itAfter the extension is disabled, it can be deleted. 

How long the SMS will be stored in sandbox account.? Thanks

has anyone used RC with a satelite connection I have Huges net and was told that the two were compatible and my desk phones are not coming in clear the call is breaking up with static. help!

Hello,I am attempting to integrate RingCentral with the SCIM 2.0 API via an integration with another product that has a SCIM 2.0 "Connector". Is there a reason that the SCIM API does not provide the /ResourceTypes and /Schemas endpoints? Those seem crucial for a SCIM API.

When a Ring Group user is on a call and another calls comes into the cue, or perhaps direct as well, the user AND caller both hear the ringtones in their ears very loudly. There does not seem to be anything the user can do about it until the call is answered or caller hangs up and ringing stops. It is annoying our users, and especially our customers, to no end. I seem to remember some posts about this a while ago regarding mobile doing something similar, but can't even find those now, and there doesn't seem to be any related to other apps being affected.Also, when a call comes in, whatever the user is doing on their computer (typing, etc.) is interrupted as RingCentral steals focus. I have a workaround that kind of works to prevent the user from being interrupted, but it seems to only work as long as the dialer doesn't pop up, which sometimes it does and sometimes it doesn't. The workaround is: In Call Setting/Call/Incoming... Switch OFF 'Disp

We have had an issue going on for over a year where some users can't receive calls from Verizon users to our direct numbers. It seems no one can find a resolution to this. Has anyone else experienced this and have a resolution?It is getting to the point where we will need to find a different provider if this doesn't get resolved ASAP.

Currently getting "Service is overloaded, please retry later" reply from the production API (when trying to download list of extensions/call logs/messages).Also, the phones in our office all say "only calling available" in the corner.Any insight/help would be appreciated.