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I would like to hire a developer to build an integration for us between RingCentral and Hubspot CRM. Who do I connect with to make this happen at RingCentral?

Would love to see an integration similar to Zendesk and Ringcentral for Hubspot and Ringcentral. Make life so much easier for me.

Hello,I am trying to do something a bit unconventional and I cannot locate any documents on how to achieve this.We have a group queue for our IT Service Desk that contains 3 members during the day. If a user leaves a voicemail, it goes into our Service Desk ticketing queue.After hours, we have an on call rotation that is not always one of those 3 people. We switch out 1 person every week, and we don't want that person to receive calls from the Service Desk queue during the day.Is there a way to achieve adding one person to the call queue but only after hours?We do not want conditional forwarding or connect to extension because we still need voicemails to go into our Service Desk ticketing queue and not directly to the on call person's voicemail.Right now I am adding this person to the queue every day at 5pm and then removing them at 7am. Hoping there is a b

I am not able to integrate fax API. Any one can brief me about it?

trying to arrange meeting, using the outlook plug in, and every time I try to arrange a meeting in the app, I get the message, enter a valid start time?

Yesterday after I left the office, a call was rerouted to my cellphone through RC. The caller id said "Afghanistan. I thought it was odd and didn't answer.I just downloaded a new version of the RC Phone App and to test it, I called my cell. Again, it shows up as coming from Afghanistan.PS, I'm not in Afghanistan!

When I signed up I was told that I would be able to see both the caller ID and the number (I have 3) that was called. This doesn't seem to be possible after all on my mobile app. When will this become available? I signed up because I was told it was.

I would like to know my business partner's status without knowing the specific phone number he is talking to. Is there a way to set this in presence so I see he is on the phone but without seeing the specific phone number? I know the Presence feature was designed for master/surf situations but is there a way to limit what information is transmitted?

Hi,I am in the UK and have multiple telephone numbers coming into one phone. I am just a small business.I have just bought a fellow competitors telephone number and would like to know if it is possible to record and use a separate custom message when I cant answer the phone.Basically what i am asking is whether my own business (business 1) can have one voicemail message, announcing business 1s name and the new business (business 2) can have a separate voicemail message announcing the name of business 2. All calls come to me using ring central on one account.Many thanks

When logged into the Admin Portal, when I click at the top beside my name, there is a drop-down menu with two choices "Take all calls" and "Do not accept any calls". A quick search of this forum did not return any meaningful results. Will this option route all incoming calls (regardless of number) to me or reject all incoming calls? Could someone please explain these two options? Thanks in advance.

I created a private park location, added users and enabled "Presence" on the devices. The park location shows up as a button on my desk phone and I can park a call from both my desk phone and my softphone. The problem is that I cannot pick up a parked call within the softphone app.According to the instructions, there should be an icon that says "Pickup" on the HUD" tab:But after I park a call, this option is not visible. Any help would be greatly appreciated!

The recent report conversion has taken away the ability to track individual performance of users answering the call queue calls. When it was Historical Reports it would allow us to see calls each user received from the queue, answered, missed, etc. Now with Analytics this information is no longer available. I have spent almost 4 weeks on the phone with several techs as well as my account rep with no resolution. This data is the most important tool that we use daily and now it's gone.

How do I set up fax to email.  I would like to have a fax number as part of our unlimited plan than when people fax that number it comes into my email.  I can't find how to do that.

$ch = curl_init();curl_setopt($ch, CURLOPT_URL,"https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ring-out");curl_setopt($ch, CURLOPT_POST, 1);curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query(array('from' => '+12048184079','to' => '+17604762222')));curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);$headers = ["Content-Type: application/json","Accept: application/json","Authorization: Bearer U0pDMTFQMDFQQVMwMHxBQUFtdWhQcG5lYk4xbUIwc2pyaXpqTVZJZnlxUWhENlEtc2NRcTNxYmZaRXl5Qk9nSWk2RDFiMjVFTy0zaXhsVGlWNF9QWWRPMEVYNENYQjd4dmJsWHJoVTBsTVl2VlA1XzNIczcycTVONm13eDY5d3o3YWkwN3l5Wkt3clFLVDl0Y3FmajJQZ0tRSUtmRnhjNGJua1lHbmxxSElJTzBnOUxab0dZR19MVlo5bGhD

My client has asked my company to provide the KPI: "Percent of calls answered by customer service representative within 30 seconds"Currently the Analytics Portal within the "call details" section you can see how long a call spent in each IVR/queue before being answered by a user, but this information cannot be downloaded to a .csv.The analytics portal also reports on "Average speed of answer", but currently does not provide its customers the data to make that calculation themselves, where is the transparency in that?

Hello,we have a free account application named "LeadsBridge Application". We use it for our business and we created an incoming call subscription through API for our customer.When we retrieve subscriptions from API we obtain correctly the subscription{ "uri": "https://platform.ringcentral.com/restapi/v1.0/subscription/781db18e-4595-4e1f-b1de-579336af0054", "id": "781db18e-4595-4e1f-b1de-579336af0054", "creationTime": "2019-01-09T21:42:17.694Z", "status": "Active", "eventFilters": [ "/restapi/v1.0/account/2109957020/extension/2109957020/missed-calls", "/restapi/v1.0/account/2109957020/extension/2109957020/incoming-call-pickup", "/restapi/v1.0/subscription/~?threshold=86400&interval=3600" ], "expirationTime

I need to change the geolocation and pick a number and fax within that new geolocation

Getting unresolved import exception using these in Python 3.7 These work in 3.6...What am I doing wrong?from ringcentral_client import PubNubfrom ringcentral_client import RestClient, SANDBOX_SERVER

We have a number of our users that take card payments over the phone. We need a way to be able to stop recording on the call whilst they take the payment details. I have been told by support this is available on a physical phone but not on the soft phone. Will this be made available anytime soon ?

Does anyone know how I would change a ring to number that is part of my Call Center (incontact). My setup is straight forward. During business hours it rings the agents. When hours of operation reach (after-hours) it forwards to an off premise number. I need to be able to change the RTN when needed. I cant find where this resides anywhere. I dont see this being a hard task to do.

How to find recorded video conference call. YES, I'm a noobie to Ring Central! Thanks.

Accounttype, US, forgot related case number, I WOULD LIKE TO BE ABLE TO SCHEDULE OUR TEAM MEMBERS FOR FUTURE ON CALL COVERAGE, ON WEEKENDS, HOLIDAYS OR WHEN ONE OF THE MEMBERS HAS TO GO ON VACATION AND SOMEONE ELSE IS ASKED TO COVER FOR SPECIFIC DATES. I HAVE TRIED TO DO THIS BUT THE USER DETAILS ALWAYS OVER RULE THE ADVANCED DATE SETTING. I HAVE TRIED TO CREATE RULES FOR FUTURE SCHEDULING BUT ONCE THE USER DETAILS ARE TURNED ON, THE EVERYONE'S EXT IS TURNED ON EVEN WHEN THEIR DATES ARE IN THE FUTURE, I HAVE ASKED FOR SUPPORT BEFORE BUT IT DID NOT HELP ME. PLEASE CALL ME AT MY OFFICE MON -FRI 925 777 6304. I NEED TO TRAIN A BACK UP PERSON TO HANDLE RING CENTRAL WHILE I AM AWAY FROM WORK,BUT CANT DO SO WITHOUT THIS IMPORTANT PIECE WITHIN THE SYSTEM. ALSO, AM HOPING THIS TOOL IS AUTOMATIC ONCE THE DATES ARE ENTERED, I DONT HAVE TO GO BACK IN THERE TO SWITCH ON AND OFF THINGS, WE USED TO HAVE THIS FEATURE LONG AGO IN RING CENTRAL, ONCE THE DATE PASSED, WE DID NOT HAVE TO GO

When we send a fax from someone's extension, the fax shows that it comes from a particular persons name. How do you change the name of that person to read the company name?

VOIP = Voice over IP, digital lines, internet phones -- Ring Central is VOIP, cellphones are VOIPPOTS = Plain Old Telephone Service -- traditional landlines; uses copper pairsAs the Ring Central documentation carefully explains, Faxing over VOIP has issues and customers with intensive fax requirements should stick with a POTS line.Our company's reliance on faxing has diminished considerably so we are taking the plunge and going all-VOIP.Here is an expectation table I derived from my testing of our small (<10) user Ring Central system that some may find useful:To: RC fax # (VOIP) POTS fax numberFromPOTS fax machine works fine traditional faxing not relevant to RCRC # autodetectsfax call and processesper settingsVOIP fax machine may not work works fine especially if

We have 4 call reps answering calls remotely, almost every time we receive a call I can see the call ringing in the HUD display, they do not answer the call, and after 30 seconds the call is sent to the next rep, and then the next available rep until finally one rep decides to answer the call, or the caller hangs up.This is more of a discipline problem, but if I had proper tools I could address the issue. Sure we receive a missed call notification email, but I do not know what rep specifically did not answer the call.Ringcentral use to have a reports tab but I can not find that page in the admin portal. Anyway is there a way to display in our Glip group chat a notification every time we have a missed call from a department or specific user? Or can we develop a custom dashboard that displays each users missed calls?TIA