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Question

Automation of external shared directory

  • November 24, 2025
  • 3 replies
  • 56 views

Hello

We would like to make some automation regarding the internal shared directory.

Is there any way to do that with the RING EX API ? or uploading contacts with the csv file is the only way to do that ? 

 

Thanks !

3 replies

PhongVu
Community Manager
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  • Community Manager
  • November 25, 2025

Hello

We would like to make some automation regarding the internal shared directory.

Is there any way to do that with the RING EX API ? or uploading contacts with the csv file is the only way to do that ? 

 

Thanks !

Can you share a screenshot or point to the place/feature where you see the uploading contacts for “internal shared directory”? With that I can check to see if there is an API for it or not.


  • Author
  • New Participant
  • November 28, 2025

Hello

Sure, it’s in the “more” menu and directory integration, “external shared directory” tab

In this section what we actually do is upload a csv file with all the contacts (we can’t do an incremental upload, a full is needed)

 

Thanks


PhongVu
Community Manager
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  • Community Manager
  • December 2, 2025

Sorry for the delayed response and thank you for pointing to the feature!

That feature is implemented via an internal API. I don’t know the reason why the API is internal but I will check with the team to see if the access right can be granted per request.

PS. Please submit a dev support request via this channel.