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Question

Call not received with Primary number but with Organization number only.

  • March 4, 2025
  • 2 replies
  • 70 views

So, I am trying to make a call using my own Primary Number and the post request gets me 200 code but the call is never received on the recipient number. But when I just change the number to organization number, the code from API is 200 and the call is received on the recipient number as well. I tried changing the caller ID to Primary as well but that doesn’t seem to be solving the issue either. The call status turns out to be: Call placed. Call status: InProgress but the call is never received. Any solutions?

2 replies

PhongVu
Community Manager
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  • Community Manager
  • March 5, 2025

I can’t help with just such description. Please submit a developer support request, provide them with your account info, user info, the phone number and some code snippets so they can help.


  • Author
  • New Participant
  • March 5, 2025