calling unavailable

Question

Hello, having issues with my RingCentral app and RingCentral web (chrome) I am unable to rcvd or make calls the phone button does not highlight green its GRAY. I have restarted my computer few times my RingCentral shows I am completely ''OFFLINE'' BUT when I log on my cell phone app everything works OK any advice.

Mary-Community_Moderator · Answer

Hello Isabel, to address the issue you're experiencing, we kindly request that you submit a ticket at https://support.ringcentral.com/new-case.html. This will allow us to provide you with the most efficient and effective assistance possible. Thank you for your cooperation and please let us know if you have any further questions or concerns.

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