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Custom routing based on response - SMS(Textel Contact Center MAX)

  • 9 September 2024
  • 2 replies
  • 11 views

Textel dialer lists, has anyone configured their textel integration so that if a recipient responds to a message with “Y” it will route to a certain queue?

 

Hey everyone, so this required us to get involved with professional services. If you’re interested in doing this it will cost $$$$


You should approach the PS via this channel.


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