Skip to main content

Custom routing based on response - SMS(Textel Contact Center MAX)

  • September 9, 2024
  • 2 replies
  • 51 views

drewvance
Forum|alt.badge.img

Textel dialer lists, has anyone configured their textel integration so that if a recipient responds to a message with “Y” it will route to a certain queue?

 

2 replies

drewvance
Forum|alt.badge.img
  • Author
  • Participating Frequently
  • September 17, 2024

Hey everyone, so this required us to get involved with professional services. If you’re interested in doing this it will cost $$$$


PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • September 17, 2024

You should approach the PS via this channel.