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Question

Deleting a user added through Azure Active Directory (AAD) RingCentral Enterprise App

  • June 17, 2022
  • 2 replies
  • 575 views

I'm trying to delete a user in RingCentral (through the Admin Portal). I keep getting the message: "The user is integrated with your Directory System and cannot be deleted. Please delete the user in your directory system." The user has been removed in AAD. Does anyone know how to remove him from RingCentral?

2 replies

Mary-Community_Moderator
Community Manager
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Hi Walter, please get in touch with your Account Manager to get assistance with your concern.


I'm trying to delete a user in RingCentral (through the Admin Portal). I keep getting the message: "The user is integrated with your Directory System and cannot be deleted. Please delete the user in your directory system." The user has been removed in AAD. Does anyone know how to remove him from RingCentral?

@wgartner did you ever find a solution?  I have a similar problem.