Developer Platform, APIs, & Integrations

Hello all,I'm brand new to developing with RingCentral. I've downloaded/unzipped/copied the Platform PHP SDK to our dev server and would like to know how to set up the most basic example I can of connecting and displaying some call log information from our account using our developer sandbox app/credentials.What should my folder structure look like? What variables do I need to be setting and where? Anything else I'll need to get into the environment (ie. MCrypt)?I've read through the API documentation and demo examples, but need more to understand. I apologize if this is basic and/or if it lacks enough information to be answered. Any help would be appreciated to get started.Thanks..

Problem: I am logging in as my user account in production through the api and can not send an SMS from our toll free number. Which account do I need to be logged in as? Our toll free number is assigned to an IVR. We are using a multi-level IVR. I'm guessing I have to log in as the main company number, but will that work since our toll free number isn't the main company number?I'm not super familiar with the user management system in RingCentral which may be why I'm getting turned around here. In the sandbox I'm not able to mimic our prod setup exactly because I can't add a toll free number in the sandbox but that is the number we will be sending from in prod.

I have a routine that extracts data from the call log and injects it into an analytics engine. I came across a record yesterday that confuses me, because it showed up in the call log before the call was completed, and all the data was NOT there. This is a snapshot of the record we saw in the call log (before the call was completed):{     "id": "EZFVGyf7hMo-jUA",     "uri": "https://platform.ringcentral.com/restapi/v1.0/account/1951617020/call-log/EZFVGyf7hMo-jUA?view=Detailed",     "sessionId": "212380520035",     "type": "Voice",     "direction": "Outbound",     "action": "FindMe",     "result": "Busy",     "startTime": "2019-08-06T14:50:24.633Z",     "duration": 0,     "lastModifiedTime": "2019-08-06T14:51:40.840Z",     "transport": "PSTN",     "from": {         &quot

I have a routine that extracts data from the call log and injects it into an analytics engine. I cam across a record yesterday that confuses me, because not all the data appears to be there. This is the record:{     "id": "EZFVGyf7hMo-jUA",     "uri": "https://platform.ringcentral.com/restapi/v1.0/account/1951617020/call-log/EZFVGyf7hMo-jUA?view=Detailed",     "sessionId": "212380520035",     "type": "Voice",     "direction": "Outbound",     "action": "FindMe",     "result": "Busy",     "startTime": "2019-08-06T14:50:24.633Z",     "duration": 0,     "lastModifiedTime": "2019-08-06T14:51:40.840Z",     "transport": "PSTN",     "from": {         "phoneNumber": "+17168511819",         "extensionNumber": null,         "location": null,

ringcentral supports c# sdk and I was trying to find out the way to accept Incoming call in c# sdk.How to develop an c# application that accept Incoming call?

We are looking to archive the call records, but may be approaching things the wrong way.Using the basic: /restapi/v1.0/account/~/call-log?view=Detailed&perPage=900(Yes we loop through the pages using nextPage)We receive the call logs for the past 24 hours. We record them in SQL and were under the impression that the id was a unique identifier to the call record. So we run this every 5 minutes as we use this data for integrating with our wallboards and CRM in addition to archiving.We do not want duplicates, so we filter for existing ids that exist in our SQL database.The issue is we end up missing calls. It appears that there are multiple records with the same id, same session id but in cases different timestamp and duration etc.. (Unless the RC system is updating and existing call record in their system.) Again we were under the impression that a call was only logged in RC when it is completed.)So in short is there an actual unique identifier or key-combination to use? Or is there

How many admin access or superuser access can be given in RingCentral app for using any of the communication features

I want to create a new user extension through api to automate our application process ... Is that possible?

I am getting both access_token and refresh_token for oauth call.Is there any documented life span for both the tokens generated?What is the longevity of access_token and refresh_token? Can this be configurable?Is there some way I configure the oauth call not to generate refresh_token? I have seen in other oauth servers that we can only get access_token and avoid refresh_token being generated.How can I do here?

I was exploring the ringcentral FAX api. I tried to find out if there is a restriction on the number of recipient we can send FAX. I tried to find out but not got the answer.Is there any restriction in recipient number for FAX api?

I have an issue with login to the RingCentral Phone or RingCental mobile application with my sandbox account.I want to create some call and want to have that call recorded so I can check that in my application. I am unable to make any outbound call from there.

I am currently looking into JavaScript sdk which the ringcentral provides. We have a requirement to retrieve the sms message with javascript. Are there any ways we can leverage js sdk to get sms message in javascripts?

Anyone that I have sent a text to via the app is just showing their phone number. There doesn't seem to be an option to update the profile anywhere that I have found. Is this possible?

I am using ringcentral api for ringout in Dev sandbox. But unfortunately I am getting exception: "message": "Forbidden", "errorCode": "InternationalProhibited"

I am sending an SMS with a shortened URL in the message using your API sandbox while implementing password flow grant type from the developer sandbox.The message gets queued and is never sent to the recipient because of the tiny URL contained in the text of the message. Does Ring Central not allowed shortened URLs to be sent over text?If it is allowed then what do I need to do to get it to send a SMS with a shortened URL in the message?

My subscription was written in the Startup.cs file (with a hangfire dll) because I'm sending a message to clinters (using SignalR).My problem is that when it is over 15 minutes the subscription is deleted.I can run a timer every 14 minutes that will be re-subscribe or every 2 minutes to do renew.What is the way to keep it always available?

I have been using ringcentral various apis specially create sms/mms api for send messages.However, instead of using directly with the api, I know want to use the feature in java. I know ringcentral has support with various programming languages, but I am looking to start this feature in java program.Do I need to use Java rest client to call this create sms api in java or it has a different way of doing it in java? Any pointer to get start with in java language is appreciated

This error is seen when I am testing the SMS API

Can we setup up timely reminders say every 30 mins before the scheduled team meeting ?

Do we have the option of screen sharing in team meetings using the RingCentral office app?

1. Can I retrieve call Call Recording or Call Log API data for historical dates? If Yes, what is max date range( dateFrom & dateTo query parameters) that we can provide to the API?2. If an account has more than 5Million Call Log records available, Then how much time API will take to get the response back to the client?3. Is there any possibility that API may takes more than 1minute to get the response?

Good afternoon,Our company recently started using the ring-central service, My MD has asked if its possible to get a list of extensions in one of our management programs which I have done without any issues.He as also asked me if its possible so that when you press a button in the application, it rings X extension, I have tried to use the MakeRingOutRequest but this appears to just make our main number ring out to a call even though we are providing it an extension.What is the correct method if I want say Extension 301's desk phone to ring out to an external number?Any help would be appreciated,Thanks-Ash

When the original caller is transferred from one extension to another extension(or to any other number), I couldn't find a reliable way to identify, from whom to whom the call was transferred.From the call log API(/restapi/v1.0/account/~/call-log?&view=Detailed) , Only info related to call transfer is in call leg as given below:{       "action": "Transfer",       "direction": "Outbound",       "duration": 21,       "extension": {         "id": 249697004,         "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/249331004/extension/249697004"       },       "from": {         "extensionId": "249697004",         "name": "Nanda Kumar"       },       "legType": "TransferCall",       "result": "Call connected",       "startTime": "2019-07-18T08:46:36.185Z",       &quo

Does RingCentral app have an emergency calling feature ?

When you undock the RC for Salesforce app and try to maximize it, it will fill the screen (with blank space) but the actual app size remains the same. Is there a way to customize the size of the app, mostly to get rid of the scroll bar?