I wanted to filter call logs to see the waiting time before the client hung up. The thing is, even if you can create KPIs or tables to see something similar, you can’t use them to see the waiting time for each call received, and that is what I want. Also, the only way I found to see the details of each call is on the performance report tab, but I can’t export the settings that I want, even if I can see them on the web tab. Is there a way to export this or use KPIs on this tab, even if I can’t see where I can use or choose it?
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