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Question

is there a way to filter call logs

  • April 7, 2025
  • 1 reply
  • 31 views

I wanted to filter call logs to see the waiting time before the client hung up. The thing is, even if you can create KPIs or tables to see something similar, you can’t use them to see the waiting time for each call received, and that is what I want. Also, the only way I found to see the details of each call is on the performance report tab, but I can’t export the settings that I want, even if I can see them on the web tab. Is there a way to export this or use KPIs on this tab, even if I can’t see where I can use or choose it?

PhongVu
Community Manager
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  • Community Manager
  • April 8, 2025

Unfortunately, the call log does not provide those detailed metrics. And there is no example of the exact parameters for you to get the same data as you set on the performance report. You can use the analytics API to get aggregate or the time line report which is the same as what you could get from the performance report. But you need to figure out the same settings to set the API parameters.

Or if you want to implement an app that calculate the call metrics from raw data. Please check out this article to get started.


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