MSG 242 Error in Sandbox when trying to send SMS

Forum|Forum|2 years ago
December 6, 2023
3 replies
185 views

Hello - I'm attempting to convert over from username/password login credentials to JWT. In setting up a new sandbox account with JWT credentials, I've tried to set up a simple SMS sending app. I'm able to login with JWT successfully, but when I try sending the SMS, I get back error Msg 242 ("The requested feature is not available."). As far as I can tell, the JWT credentials are set for sandbox and the new test App is set up with the correct scope (SMS). Please advise any thoughts to address this. Thanks

PhongVu

Community Manager

Please read this post and open a dev support ticket.

T

tlavelle

Author

The First Step

Okay, thanks Phong. I read the post and have now tried to add this sandbox account phone number to my existing TCR Campaign, but it won't allow me to add my sandbox number as a 'Linked Number' to the campaign. Any suggestions?

PhongVu

Community Manager

I am not familiar with the new process. It's a new and sudden requirement from the carriers.You can open a support ticket the get help.

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