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Question

RingCentral widget defaults to text

  • July 1, 2025
  • 1 reply
  • 110 views

Has anyone run into this and know the solution? … 


We use the Ring Central widget within our web application.

When the user clicks a phone # from within our website, we load the Ring Central widget call feature and prefill the phone #.

When the user clicks the text option from within our website, we load the Ring Central widget text feature and prefill the phone #.

However, if user has clicked the text option and then later clicked the phone #, we can’t get the Ring Central widget to load the call feature.  It always loads the text feature.    

Are we missing something or is this a known issue with the widget? 

1 reply

PhongVu
Community Manager
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  • Community Manager
  • July 2, 2025

Can you share URL schemes you use for those click-to-dial and click-to-send SMS?