Hiusing this page:RingCentral RingEX API Reference | RingCentral DevelopersI was trying out: “Get Recording Insights”, specifying an account id and a recordingid (both exist, I can retrieve the recording via the api), but I get:{ "errors": [ { "errorCode": "RAH-3001", "message": "Insights not found for the provided recording", "errorDetails": { "errorMessage": "Call not found with sourceRecordId: 100827xxxxxxx and source pbx in account 171xxxxxxx" } } ] }What are the steps I need to take to get this working?

RingSense "try it out" returns 404? What steps am I missing?

Hi

using this page:
RingCentral RingEX API Reference | RingCentral Developers

I was trying out: “Get Recording Insights”, specifying an account id and a recordingid (both exist, I can retrieve the recording via the api), but I get:

{ "errors": s { "errorCode": "RAH-3001", "message": "Insights not found for the provided recording", "errorDetails": { "errorMessage": "Call not found with sourceRecordId: 100827xxxxxxx and source pbx in account 171xxxxxxx" } } ] }

What are the steps I need to take to get this working?

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Make sure that the call recording is recorded by the user extension who owns a RingSense license. If not, the the API will returns error.

How do we purchase a RingSense licence in the UK?

Please contact your RC account manager to see if they can help. Otherwise, pls submit a customer support request from here.

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