Sentiment Analysis with RingCentral

Forum|Forum|3 years ago
October 17, 2022
2 replies
522 views

Hi, I was wondering if RingCentral has any out of the box Sentiment Analysis/ Call Transcript already available on call log data?

Thank you in advance for your help

PhongVu

Community Manager

Call recordings are not transcribed and thus, there is no sentiment analysis either. If this is critical for your company, you can implement it though.

A

accessringcentral

The First Step

I'm also interested in this feature. I was wondering if there has been any progress with Transcripts being available.

They now released Ring Sense, which should have transcripts and other things. Is any of that available via API?

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