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SMS API "Feature not available"

Forum|Forum|5 years ago
January 22, 2021
16 replies
1962 views

I created a new sandbox account for testing the SMS API. I then created a console app (per ringcentral instructions) and tested the API using the sand box credentials. Connecting to the API works fine but returns this error when trying to send a test SMS:

Content: {

"errorCode" : "FeatureNotAvailable",

"message" : "The requested feature is not available",

"errors" : [ {

"errorCode" : "MSG-242",

"message" : "The requested feature is not available"

} ]

}.

I have made sure I've added the correct features to the sandbox app (per the instructions) but it appears it is not setting the SMS feature to true.

This is a problem with the SANDBOX app, I haven't made it to production due to the fact I can't send an SMS in the sandbox app.

Thanks in advance.

Best answer by PhongVu

This problem should not happen as we fixed the process to include SMS feature to a sandbox main company number. I am not sure why it still happens time to time. Give me your sandbox main company number so I can ask the team to enable it manually for you.

Show previous replies

D

davidcochrane

New Participant

Hi. Will you add SMS to (470) 799-2474 please? Testing SMS and receiving same error as above.

"errorCode" : "MSG-242",

"message" : "The requested feature is not available"

PhongVu

Community Manager

Request for enabling SMS for this phone number is created. It would take a couple days for the team to process. Please stay tuned.

PhongVu

Community Manager

Enabled. Pls check it

PhongVu

Community Manager

Enabled. Pls check it

S

sservande

New Participant

Hi Phong. We would like the SMS feature enabled in our (470) 419-4749 sandbox number for testing, please. We are receiving the same error mentioned above.

"errorCode" : "MSG-242",

"message" : "The requested feature is not available"

PhongVu

Community Manager

The number is SMS enabled. It is the main company number and assigned to this extension (Tim Collman, Ext. 101). You have to either authenticate the app with the Ext 101 user extension to send SMS. Or reassign the number (via auto-receptionist general settings) to your extension (Ext. 102).

Or alternatively, add a direct number to the extension 102 and try sending from that number.

P.S Next time pls don't ride on other's question which already accepted as an answer like this one. I just cause unnecessary email notifications sent to others.

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