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Question

SSL Error on Webhook Creation?

  • November 11, 2025
  • 1 reply
  • 67 views

Our SSL recently expired, and was renewed the next day.

I removed the subscriptions, but when I renew them I get an error back.

RingCentral SDK initialization or API call failed: Client error: `POST https://platform.ringcentral.com/restapi/v1.0/subscription` resulted in a `400 Bad Request` response: {"errorCode":"SUB-524","message":"HTTPS certificate is not valid","errors":[{"errorCode":"SUB-524","message":"HTTPS cert (truncated...)

https://webhooks.tcatechnical.com/ring-central/listener.php

That is the URL, and I’ve checked the SSL and SSL chain from multiple locations and it checks out.

Can you advise what I am doing wrong?

1 reply

PhongVu
Community Manager
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  • Community Manager
  • November 11, 2025

Can you follow the instructions on this article to create a test cert and try it to see if it works. Also see the “Checking Certificate Status” and the “Troubleshooting” sections to check your new cert.