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Question

Still waiting for SMS approval since December

  • January 10, 2024
  • 4 replies
  • 165 views

Can anyone provide an update for the enabling of SMS on our sandbox number?!?! It's impossible to get API approval without testing, and I can't test without the ability to send SMS messages.

4 replies

PhongVu
Community Manager
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  • Community Manager
  • January 10, 2024

What is the support case number? I can ask them to give the status.

Meanwhile, if this is urgent for you to complete your project, give me the app client id and I can manually move it to your production so you can test the app on your production account.


  • Author
  • New Participant
  • January 10, 2024

I sure would appreciate any pressure you can exert! The case number is 21168651.


  • New Participant
  • January 11, 2024

Hi, I'm the dev working Mark. It does console.log the `record.phoneNumber`
1704989631516.png
Just some extra background info.
1. I get this warning for the SMS option in the Getting Started process.
1704989746561.png
2. On the API Reference page, I get this message.
1704989921469.png


PhongVu
Community Manager
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  • Community Manager
  • January 11, 2024

Because that main company number is assigned to Mark via the auto-receptionist settings. So you cannot authenticate the API reference portal to try sending SMS form that number.