I seem to be having a problem retrieving recorded calls from the RingCentral API for a single customer. Here is an example:

Call log rec:

{

  "id": "H0U8F6L_Ow1jzUA",

  "uri": "https://platform.ringcentral.com/restapi/v1.0/account/2899077020/call-log/H0U8F6L_Ow1jzUA?view=Detailed",

  "sessionId": "378036522032",

  "type": "Voice",

  ...

  "recording": {

    "id": "1160323997032",

    "uri": "https://platform.ringcentral.com/restapi/v1.0/account/2899077020/recording/1160323997032",

    "type": "Automatic",

    "contentUri": "https://media.ringcentral.com/restapi/v1.0/account/2899077020/recording/1160323997032/content"

  },

  ...

}

Url:

https://media.ringcentral.com/restapi/v1.0/account/2899077020/recording/1160323997032/content

Response:

{

  "errorCode" : "CMN-102",

  "message" : "Resource for parameter [callRecordingId] is not found",

  "errors" : [ {

    "errorCode" : "CMN-102",

    "message" : "Resource for parameter [callRecordingId] is not found",

    "parameterName" : "callRecordingId"

  } ],

  "parameterName" : "callRecordingId"

}

Request:

Authorization = Bearer [Auth token here...]

Accept = application/json

Host = media.ringcentral.com

Connection = Keep-Alive

Response:

Connection = keep-alive

RCRequestId = 9f89bf92-ac19-11ea-b8c0-005056af128c

RoutingKey = SJC01P15PAS08

Content-Language = en-US

X-Rate-Limit-Group = heavy

X-Rate-Limit-Limit = 20

X-Rate-Limit-Remaining = 19

X-Rate-Limit-Window = 60

Content-Length = 305

Content-Type = application/json;charset=utf-8

Date = Thu, 11 Jun 2020 19:27:44 GMT

Server = nginx

I have talked to the customer, and they have verified that for this particular call, the recording is visible and playable from their RingCentral portal. However, when our system goes to retrieve the recording via the api, we get the results above. Could this be a permissions issue? This is one example, but we see this happening numerous times across this account, and we are only able to retrieve approx 10% of all their recorded calls. With the other 90%, we get the results above.