Hey Community Members,
Let's talk robo callers. They're a pain and we all get them. I receive some on my personal cell number and I just don't answer. But it's hard when you have a business and answering the phone is important for revenue! You can't just let it go to voicemail.
This topic has been brought up on this forum many times and we want to address your concerns. We've been talking with our Legal Team and our Product Team about this issue. We completely understand the frustration as this is an industry-wide issue faced by all.
Good news, the Product Team is actively working on a robocall mitigation feature. This will be a feature addition in an upcoming product release. Our goal will be to provide RingCentral users who are receiving unsolicited phone calls with additional on-screen information indicating a suspected robocall. We will post to this thread when the feature is set to be released.
Here is some information from our Legal and Privacy Team regarding the subject of Robo Calls:
In response, the FCC and the FTC are working hard on solutions, enforcing existing and creating new ones. The FCC has imposed over $200 million in fines against spoofers and scammers in 2018 alone, and has declared that combating unlawful robocalls and malicious caller ID spoofing [is its] top consumer protection priority. (Source.) The FTC is likewise aggressively enforcing the Do Not Call Registry (Source)against human and robotic telemarketers alike (Source).
Until this year, it was illegal for providers to block incoming calls, even those that were obviously illegal. But earlier this year, new rules went into effect that will allow providers to block calls purporting to be from numbers of trusted entities that do not actually make calls from those numbers (e.g.,the IRS call scam), from invalid numbers (like those with area codes that don't exist), from numbers that have not been assigned to a provider, and from numbers allocated to a provider but not currently in use. RingCentral is working hard to implement these new methods without interfering with wanted calls.
RingCentral is also participating in industry efforts to develop a new call authentication framework, called SHAKEN/STIR, which promises to revolutionize providers ability to block illegal robocalls. (Source.) RingCentral is participating through its industry group, the VON Coalition.
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personal information please refer to our RingCentral Privacy Notice here (https://www.ringcentral.com/legal/privacy-notice.html).