Phone

When I receive a call, the customer name is not populating. I'd just like to add their name for future conversations but I don't know how to do this. Can you assist?

Hello we are switching across to Ring Central in the next few weeks. We have an existing Cisco 800 series router and would like to continue to use this if possible. Does anyone know if it is possible to use this router and if so the settings required for configuration and setup for use with Ring Central (1-9 users). Any input gratefully received.

When using the RingOut feature from desktop (not the app, directly through the Ring Central website), it allows me to make the call, but the caller hears our voicemail recording instead of a live person. Why is this even happening if we're calling out from the program?We currently have all of our incoming calls forwarded to voicemail.

Is it impossible to have more than 2 users direct dial from their computers on a virtual line while signed in to the SAME extension? - Or can we make it possible?The answer may sound immediately obvious (a NO) to anyone affiliated with RingCentral (I've already contacted someone to try to get what we had before via chat).And I have read an unfortunate amount of support articles about Digital Lines and Virtual Lines that don't explain why we had something that worked before.BUT for about a year now (and up until this morning), we have had more than 2 users operate one specific extension (ext. 126) from their Desktop app (3 of our users are in the Philippines) for their outbound calls. This line was never a Digital Line.* Our Call Log - Shows only one person (they are in the U.S.) using RingOut and the rest of our users have been VoIP calling directly from their compu

In regard to changing names on the Cisco IP Phone-SPA525G, how do I change staff names on side car. Is this something done on internet? If so, where do I find needed info to log in? Person who created names on side car and was here for phone system set up is no longer with the company. Thank you

I have been connecting to my workplace glip account without issue for just over a year. But the past few days/weeks, I've been having increasing problems connecting. for the past year or so I've been able to connect from any device without issue, but in the past week or two I haven't been able to connect through Chrome. I don't log in terribly often so I switched to Microsoft Edge which worked for a while but no longer. Not I have to use Internet Explorer or the Android app.The problem is I get an error reading: "Your connection to RingCentral Office services has been lost. To restore access, please sign in again." (Screenshot below)My company workspace is titled "Bedford Research Foundation" and my email address is john@bedfordresearch.orgThanks!

i have deleted all messages and red light still flashing on my polycom. I unplug and it clears until i get another message then it stays on again...unplugging is only way to clear?

Here is the scenario.... I have 5 Customer Service Reps with desktop phones. All 5 are on the phone with customers. 5 more customers call while the 5 are on calls...None of the 5 Customer Service Reps know that there is another incoming call to answer.Customer lets phone ring for 30 seconds and hangs up and calls a competitor.If the 5 Customer Service Reps saw another incoming call, they should be able to put their current call on hold and answer the other call.How can I resolve this issue other than hiring more Customer Service Reps or adding a 2nd desktop phone to every Customer Service Rep???

Does anyone have recommendations for VPNs that play nicely with Ring Central (both calling and meetings) on computers and mobile devices?

1. Account type (U.S., Canada, UK, AT&T, Telus, BT)a. US2. A brief description of the businessa. Pharmaceutical billing3. A high level description of the product or feature being requesteda. Ability to view all current calls in a queue/ ability to intercept calls in the queue.4. A typical use case scenario explaining how your business would use the featurea. A supervisor working a delicate case is waiting for a call back from a customer/vendor.b. Supervisor is able to see all calls waiting in the queue AND the calls from the queue that are currently connected to agents in the queue.c. Supervisor sees the customer/vendor in the list of waiting calls in the queue and can intercept the call.5. Benefit of such featurea. Customer/vendor doesnt have to wait through normal hold times, then hold time to speak with supervisor when they are available.6. Number of Users and/or Digital Lines

How are we supposed to hire new employees when there are no numbers for our area code? San Francisco (415) has no available numbers! We need phones for our new employees. What can we do to get a phone number ASAP, as we have a new employee hitting the ground in seven days?

I have one user that uses "transfer now" from the IOS RC app and it will not ring on the recipient's phone, only go to voicemail. Is this a setting for her user account? Nobody else is having this issue currently. This happens to every end user she tries to transfer to so I believe it is a setting in her account not the recipients.

We are having an issue with accepting calls that are forwarded to a mobile number. Basically our workflow goes like this: Someone calls our number and they choose 1 for English. That calls 2 numbers on a rotating basis. For some of our receptionists they are unable to connect the call by pressing 1 when prompted. This only happens to a small subset of our people that the calls are forwarded to. After much troubleshooting we have narrowed down a potential cause. If we show the Incoming Caller ID, i.e. the number of the person calling, the receptionist will without fail be able to press 1 when their phone rings to accept the call. However, If we changed that to Called Number things start to go down hill. For some specific receptionist they will be unable to accept the call no matter how many times they press 1. In fact, sometimes the call just automatically disconnects. This odd behaviour also exhibits itself if you append a series of digits either before or after a phone number. We w

During the transition (for lack of a better term) customer service has indicated I should keep both apps (this was pursuant to an ongoing issue with the unified app receiving, but not sending , sms texts). Is that still true, and if so is there a point where Ring Central Phone officially gets retired and users should only use Ring Central. Its confusing at present, and it would be nice to just have one app to use.

Is there a way to bypass the company greet so a caller can go directly into the queue? We have a rather long greeting due to some recent changes and the we get the same callers. One caller mentioned how they would like to bypass the greeting to go into the queue.

U.S. based Ringcentral Cisco desk phone connecting to a Mac.So I just received my Cisco SPA508G phone. I have a Mac. Due to wireless issues I am running a hardline from our internet providers modem > our router > my computer. How should I connect the phone to the internet AND the computer? Should the line running from the router go directly into the back of the phone, with the computer "jumped" off the phone? Or should I run the hard line to the computer then "jump" the phone off the computer? In either case which port does the computer and hard line plug into the phone? . I see an "SW" port and a "PC" port.

I get the following message when I click on the > (play) button. I can play messages on my Android phone but not my Win 10 laptop. "cannot play the voice mail message because audio file is invalid" Release: 10.3.5.34099

During this period with only the desktop RingCentral Phone app, will presence and status set in RingCentral (mobile or desktop) sync with the RingCentral Phone desktop app? I'm forced to use the RingCentral mobile app while the office is using RingCentral Phone on our desktops (much better interface with the HUD than the desktop RingCentral app has for our needs, frustrated by its retirement), and it seems the two different apps don't communicate.

This is NOT a "question" and it CERTAINLY is not "praise"! RingCentral conference call disaster! I tried to use the conference call feature for a telephonic conference. It was a disaster. Intermittent crosstalk from some other conversation drifted in and out, rendering our conversation unintelligible. After a frustrating and embarassing minute I had to shout repeated suggestions to the other participants to pursue alternative arrangements. Never did succeed in reconnecting all participants. Terrible! How can I ever use this "service" again? How can I "invite" people I need to confer with to a session of pure frustration and embarrassment? How can I know that's not what I'm doing whenever I try to use RingCentral? Conference capability is part of what I am paying you for. You have one very unhappy customer. And this "posting" is supposed to substitute for a complaint policy? You have one very doubly

One thing I like about google voice is you can set to forward any text messages that come into your google voice number to your native mobile number and on your mobile reply back to that and it somehow knows the number. This is super convenient with Siri because it works with the native Siri capabilities. Is there any way to do this with Ringcentral?

I have our company hours set at 8:00am-5:00pm (weekdays). The IVR settings for both company hours greeting and after hours greeting is set to bypass greeting and and go to our receptionists extension. The call handling for this user (receptionist) is to ring their extension during User Hours and unconditional forwarding to an on call cell phone for After Hours. When I call our main line at 5:01pm, the call immediately forwards to the on call cell phone. When I call our main line at 7:30am, the call rings our office and NOT the on call cell phone. I have checked every single setting I find when searching for after hours call forwarding in the community posts and it appears I have everything set correctly. What am I missing? We are a 24/7 company and need all phone calls answered.

So we have call forwarding setup during business hoursThe sequence is1. Landline Number (Cable service)2. Business A cellphone #3. Business B cellphone #4. Business C cellphone #Our problem is when the landline phone (1.) is in use, I'm assuming the next ring will go to Business A cell number, but it doesn't, we end up missing the call entirely. As a healthcare business, all calls are important to us. Please advise.

UK accountThe PRS/PPL have contacted us to pay for licensing for using the hold music within RingCentral and inContact.RingCentral and inContact have not been able to come back to us with ownership rights.We can change the provided music to out of copyright classical/ other non copyright music but we are surprised that the paperwork isn't available to prove that we don't require a licence/that the owners of the copyright have agreed our use.Has anyone else encountered this? If so, what was your solution?Thanks, Julie

I work for a restaurant company in San Francisco and we rely heavily n talking to customers to ensure their experience is the best possible. would like to be able to have my callers have the chance to be transferred back to the phone after hearing my voicemail prompt. So they have one more chance to catch me in person before leaving a message.Even if this means that the caller has to hit an extension number it would be handy t have that option at the end as well.

how do you install your desl top phone?