Phone

Desktop App: Will it run on Linux?

I used to be able to answer a call my pressing enter on my keyboard with my old Ring Central. Is there a way to do it with the Ring Central App?

I have several users who have had trouble retrieving parked calls on the mobile app over the last month. It started off with a couple of people having problems and now half of my team is unable to pick up a parked call using the RingCentral Mobile App. Is anyone else experiencing this issue?

When calling into a conference through my computer, I don't get any audio I still have to call in on my phone so it takes another line out of the allowed 4. Is there a way to call in with just my computer and not have to call in on my phone too?

Are we able to automatically populate our contacts on RC in to our deskphones?

When I try to call out through the app, I receive the error message that my call cannot be completed because I am not connected to the server.Why?I can receive calls through the app.

Ever since we opened this acct, we continue to have this problem: Our caller ID shows "HERMOSA BCH CA" ~ We are in Los Angeles. Why can't you change it to read LOS ANGELES CA?? Please correct this. I have been trying to fix this since 2014. It's ridiculous.. We have our company name noted in the caller ID section on our acct page, but that doesn't work either. I'd appreciate a quick response to this inquiry! Thank you, Caroline Sullivan, Admin.. 310.504.3737,CISCO IP PHONE 303

We have problem when we send text the other person we send they dont get the text

Hi Team..unable to download images from Ring central app from this tuesday.. pls help on the sameAccount type (U.S., Canada, UK, AT&T, Telus, BT) --- USRelated case number (if applicable)Detailed description of problemPrevious troubleshooting steps takenSoftware versionNumber of Users affected. ----- Multiple

Results from RC on salesforce's task shows disconnected even the call was successfully connected. RC Support can't seem to see the cause of the issue. Anybody else having the same problem? I'ts been working fine until we updated the package to version 6.3

I would like to be able to Add another caller when I am on a call, merge them so we are on a 3 way call, I would then like to intro both callers and get off the phone so the other two callers can continue to talk. Is this possible?

We're a UK RingCentral customer and currently use the Unified (all-in-one) app for Glip and Phone capabilities. I'm told that the US also have Meetings integrated into the Unified app but this is not out in the UK yet, thus we are using a separate application for that. When will RingCentral UK unified app include meetings?RingCentral to Salesforce integration - We're having troubles with opening the SalesForce integration on the unified app, the screen asks me to log in, after logging into SalesForce through the RingCentral unified app I get a blank screen. Support have told me that this integration is not yet working, so not sure why we even have the option to set it up yet?Salesforce to RingCentral integration - When logged into Salesforce.com I have linked our RingCentral account to this and am able to make outbound calls ONLY using our main company number, when trying to dial out as my direct dial I receive an error. Support have said that I ne

I want to do a warm transfer where I have both clients on phone at same time where I can introduce both and then I want to hang up, but while still allowing the 2 parties to talk. How can I do this?

According to the August 2019 release notes for the RingCentral desktop app https://support.ringcentral.com/s/article/Release-Notes-August-2019-RingCentral?language=en_US, the default outbound caller ID for text and fax should be customizable but it does not appear to be in version 19.7.1Is there a newer version coming soon?

I noticed when I installed the RC app for desktop that I had zero contacts available (the RC App for ios does, as does the RC Phone desktop and Meetings app).Today I relented and reached out to RC support. I had a lengthy chat discussion with Maribel. She took control of my screen so she could see first hand that I had no contacts populating in the RC App. After going back and forth on screen-share playing with the app, she decided to consult with someone on her team. The end result was her coming back to tell me that the RC Desktop app contacts "feature" wasn't available yet but it was being worked on.IE - the RC app you use to communicate with people - calling, SMS etc has no functionality to load or sync contacts, essentially rendering the app pretty close to useless. I know this can't be right, RC isn't going to release an app that you can't use.I see posts in the support forum about random con

USDeskstop IP PhoneWhile I am out of the office I do not want calls coming to my phone instead I want to transfer those calls to another extension. If the caller selects option 3 which is my line, I want those calls to go to ext 5 instead so I never have a voice mail left while I am gone.

Hey thereCanada account but Ive noticed something if I were to dial my number from my cell , it doesn't appear to ring i the app also on my cell just rings and then eventually goes to vmail.. Any ideas?Update : They now are coming through

I would like to connect Bria to Ring Central if possible. Mainly because Bria has an extensive support for Siri for example can go beyond saying hey Siri call but you can actually have Siri read messages etc. Bria supports SMS via SIP SIMPLE or XMPP are either of these supported by Ring Central

We have 5 ring central phones. I am trying to figure out how to transfer call from a ring central phone to a agents cell phone that is not in office.

I am having trouble getting links to show up with a preview in my group chats when sending a message from an email.The exact same message being sent from the same account shows up differently when posted.Ex. if you paste "http://www.orimi.com/pdf-test.pdf" on any chat when using Glip app, the preview of the test.pdf would appear, however if it was delivered "via email", it would only display the link.

Hello there!We have about 10 Polycom IP 6000s in our office, the majority of them seem to be locking up once a week or so. Rebooting them seems to bring them back, but not a good situation when staff are running into meetings. They're all PoE powered by a HP ProCurve 48 port switch.Any help would be appreciated!

Hi Ring Central support,Damon Gaffney (Ring Central phone # 214-263-1769) is having serious issues with his Ring Central app. I spent over an hour trying to trouble shoot with support on Friday. The below screen shots show the issues that Damon is experiencing. At this point, Damon is completely unable to rely on RingCentral for business purposes and it needs to be remedied ASAP.I spoke to support for over an hour, sent a detailed email, and have not received any communication back. Below is my original message to support.In the below screen shot, you can examples of text chains with two people that are causing issues. To clarify, this happens multiple times a day with multiple client but Im focusing on these two items. From Kevin Mazza, you can see a message beginning with Just spoke to Del. He doesnt think However, when you click on that

There is no audio when answering a call on the mobile app. Often incoming calls are routed directly to voicemail without ringing on the mobile app. But when they do come throgh there is only silence. Outgoing calls function perfectly. Calls to my direct extension work properly. This is issue occurs when callers select the caller queue that connects to my extension (and of which I am the only member). I am the only user in our system that this affects.Please help!Account: US/businessPhone: iPhone XRiOS: 12.3.1App: RC Phone (current version)

I use both the RC mobile app and the RC desktop app (Glip for both). If I set a status on mobile, it will be reflected for all users, except for myself when I'm using desktop app.Why is this?

I have a Andriod 9s and a employee as a Andriod 10. When we are on a call with a customer, sometime during the call (usually 2 - 4 min into it) the customer on the other end can no longer hear my voice. I have found that if I go to the app while on the call and switch it from device to speaker and then back, they can hear me once again. This is happening on nearly every call for both of us. Is there a setting I need to look at or fix for this?