Hi Team..unable to download images from Ring central app from this tuesday.. pls help on the same

Hi Team..unable to download images from Ring central app from this tuesday.. pls help on the same

1. Account type (U.S., Canada, UK, AT&T, Telus, BT) --- US
2. Related case number (if applicable)
3. Detailed description of problem
4. Previous troubleshooting steps taken
5. Software version
6. Number of Users affected. ----- Multiple