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3,867 Questions
9,075 Replies

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3867 Questions

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Newest first

michelle-goodmanNew Participant

asked in Phone

Fax Issues

When we send a fax from someone's extension, the fax shows that it comes from a particular persons name. How do you change the name of that person to read the company name?

9103

7 years ago

f.-x.-flinnNew Participant

asked in Phone

Fax from VOIP (digital) vs POTS (analog) expectation table

VOIP = Voice over IP, digital lines, internet phones -- Ring Central is VOIP, cellphones are VOIPPOTS = Plain Old Telephone Service -- traditional landlines; uses copper pairsAs the Ring Central documentation carefully explains, Faxing over VOIP has issues and customers with intensive fax requirements should stick with a POTS line.Our company's reliance on faxing has diminished considerably so we are taking the plunge and going all-VOIP.Here is an expectation table I derived from my testing of our small (<10) user Ring Central system that some may find useful:To: RC fax # (VOIP) POTS fax numberFromPOTS fax machine works fine traditional faxing not relevant to RCRC # autodetectsfax call and processesper settingsVOIP fax machine may not work works fine especially if

11983

7 years ago

technosys-computers1New Participant

asked in Phone

text messages

is there any way i can select all contacts in one time to send text messages from ring central app

7892

7 years ago

salsNew Participant

asked in Phone

need to forward our main fax number to another fax number outside of Ringcentral--for new emr

Need to forward the fax number from ringcentral to outside of ringcentral system. Is there a way to do it other than to port the number out? 

28505

7 years ago

derchiwsNew Participant

asked in Phone

Way to opt back into queue before wrap time is completed?

We have a call queue that agents sign into to take calls. We have a wrap-up time set, to give them time between calls, but sometimes we have a need to override the wrap-up time to get another call. Is there a way to do this?

5082

7 years ago

ashley-tallynNew Participant

asked in Phone

Improved formatting of URLS in RingCentral (Glip)

Within a Glip chat or team, I would love to be able to add some text with a link behind it: like so.We use Glip for all internal communication in our business and I often find when I'm writing a longer post, that a long URL breaks up the flow and means that people don't always see or read everything.

2522

7 years ago

store-locationNew Participant

asked in Phone

Phones went down with no redirect or notification

We have yealink W56P wireless phones, Our router for our main number went offline and did not realize it for a entire day missing 50+ calls. Our base is directly cabled into our spectrum internet router. Is there a way to avoid this. if router resets configure for the base to always pick up new ip or to redirect calls to another number? Can we have a notification set up when a phone is offline? one of our extensions on our ivr received 41 calls over night from the same number while the main phone was not connected to the internet however there was nothing on the other end of the call when it happend. was this the system trying to redirect calls to another line but the call was never connected? What steps can I take to avoid this problem? Also is there a way to send text messages from these phones and receive and read text messages? Thanks in advance!

10942

7 years ago

bruce-mulberry1New Participant

asked in Phone

Warm transfers

We need warm transfer capability for soft phones. This is something that we expected when we switched to Ring Central, but is not happening.

12094

7 years ago

hamptonNew Participant

asked in Phone

Custom Host Code for conference

4555

7 years ago

bill-foxParticipating Frequently

asked in Phone

URL to initiate call.

I was using:https://service.ringcentral.com/ringout.asp?cmd=call&username=17274003201&ext=7001 &password=XXXXXXX&to=17274106584 &from=17274106584&clid=7274003201&prompt=1 (I added space)To initiate a phone call to my cell and then connect to a customer.I know get this message:<html><head><title>404 Not Found</title></head><body bgcolor="white"><center><h1>404 Not Found</h1></center><hr><center>nginx</center></body></html>

2112

7 years ago

diane-nelliganNew Participant

asked in Phone

Newby Question: Can I add an attachment in the text function?

Question: US user! I am a newby here at Ring Central and am teting the text functionality on the desktop app. There is a paper clip to the left of the text box; does this mean I can add an attachment? What is the purpose of the paper clip? I can't seem to get it to open.

3571

7 years ago

peter-marks1New Participant

asked in Phone

RingCentral SIP servers?

i have a virtual employee in the philippines that uses our softphone. Our previous VoIP provider had a SIP server local to asia (in hong kong) that we used for less latency. Does ringcentral have different SIP servers for users who are overseas?

20002

7 years ago

juan-sanchezNew Participant

asked in Phone

Desktop App: Speaker Mode Missing

Currently there is not easy way to put a call on Speaker mode on the RingCentral for Windows App. Apparently, the only way to do this is by opening the Audio Menu under Settings and manually switching the speakers to the computer speaker you want to use. For users like ours, this is kind of a pain since we all use wireless headset. All the previous softphone I have used in the past offered the user the ability to set two sets of speakers. I could switch between my headset and speaker mode by just clicking a button (same way you do it on a desk phone). Ringcentral for Windows is way more advanced than any of the softphone I have used and for it to be missing that functionality seems silly to me. This is a no brainer. You guys are great at improving the app (thanks for the last round of features made available on the latest release). Can you look into this and make it happen? Thanks!

9363

7 years ago

paul-sigafusNew Participant

asked in Phone

Declined calls on Apple Watch go to personal voice mail rather than business voicemail.

When my office manager declines a call on her apple watch, the caller is directed to her personal voicemail, rather than our business voicemail. How do I change this?

2181

7 years ago

ben11582New Participant

asked in Phone

Message from RIngCentral phone app to RingCentral app (Glip)

As an Administrator, I have enabled Phone in the RingCentral app for testing on my machine.I am able to make outbound calls and receive calls as expected.As a 'user' of the RingCentral App (Glip), if someone sends me a message from the 'phone' app - this does not show in (Glip).When will this function be enabled as we use it a LOT over all of our customers in place of other messaging apps

3181

7 years ago

ken-bermanNew Participant

asked in Phone

Launch Glip on system start ?

Does Glip/RingCentral app automatically launch on sys start by default?Can you control this command on a global level for all users? If not, I can create a new GPO to force this action.thanks

4992

7 years ago

barbara-oliverNew Participant

asked in Phone

How do I set up RC iphone app to receive SMS Texts?

After so many of my clients have ended up with my cell phone number and text me at all hours - I decided I would finally upgrade my Ringcentral account that I ahvehad for about 12 years to the business plan that will allow that.I can;t seem to get the RC app set up to receive texts though and wondering if it's just not really capable of what I need.I have a main account number (which i never use) and 2 business phone numbers that I answer with diff business names. I ahvealways just forwarded voice calls to my cell using the called number so I keep straight which way to answer - so I have never used the RC app.Now with wanting texting - I have to use the app - but it is looking like I have to sign into and out of each number in order to receive texts - which would totally defeat the purpose.Am I missing something or shuldI just revert to my previous less expensive plan and find an alternate solution (

8114

7 years ago

rstoeberNew Participant

asked in Phone

iPhone app frequent interruptions during call

Is anyone else experiencing frequent call interruptions using the RingCentral iOS app?By "interruptions" I mean that I can be on a call for 15 minutes with no problem, when suddenly I hear the tone that sounds like RingCentral is dialing again. After 10 - 45 seconds the person I'm talking to is back. If they were talking they usually didn't notice that I was gone and they are still talking when I'm reconnected. If I was talking they usually say "where did you go?" Apparently, they just hear silence during the time RingCentral is reconnecting.This seems pretty strange because the call isn't actually dropped. In other words, the person on the other end doesn't hang up, and I don't redial. On my side I don't do anything except wait and the connection is automatically re-established.This is happening once or more every day. I can be on an hour-long call with no problem at all. The

zNew Participant

I can receive sound when I visit youtube or skype but I can't get any sound on my ringcentral desktop app. I've purchased a new mic and new headset and I still can't hear voicemail and no sound for calls.i've called tech support and they refuse to help.

66706

7 years ago

Earl437550009New Participant

asked in Phone

RC Application Won't Update Within Application

Cannot download the update, RingCentral Update Server is not available

3972

7 years ago

lopez-aguado-turinNew Participant

asked in Phone

voicemail not playing correctly

My default voicemail says "you've reached Clarissa Cruz-Duran..." on the ring central website but instead it plays "you've reached paralegal unknown..." , is there a way I can fix this without recording a custom message? 

15332

7 years ago

adam-robinsonNew Participant

asked in Phone

Desktop App: Messages & HUD are not refreshing

I am having issues with software not refreshing. Message notificationstake ages to arrive if at all HUD claims that either other phones are available,but they are not or they are active and they are not.  I do not believe its a firewall issue or anissue with my router. I have turned SIP ALG off on my router which made nodifference. We have 6 seats on Windows 10 and 7 and both behave the same. I havecalled the help desk to be only advises to uninstall and reinstall.   

220514

7 years ago

taylorParticipating Frequently

asked in Phone

Return to Operator from Voicemail

When calling some larger companies and trying to reach an individual, the voicemail will say "leave a message or press 0 to return to the operator". Is this functionality available within RC? It would be nice to give people that option. Otherwise, they have to hang up and redial if the matter is urgent (or can be handled by someone else).I know that Zero Dialing options exist for the IVR, but am not aware of any similar options for extensions.Account type: CanadaGoal: Add an option to send 'zero' dials on voicemail prompts back to the operator (or a selected extension).

17722

7 years ago

captain-murphyNew Participant

asked in Phone

Android for Work Profile - Softphone Bluetooth

Bluetooth does not work under Android for Work Profiles with the softphone on Android. It works fine under Android, but not under a work profile. Is this a known issue? I need this to work as we are starting to implement Mobile Device Management and I have finally started getting people to use the softphone on their cell phones.I have only been able to test under Android 8.

4783

7 years ago

frank-c.New Participant

asked in Phone

Fax: How to edit, sign, and then return faxes received?

I receive multiple faxes from companies that require me to make edits to the fax, sign it, and then fax the edited copy back to them. I can't figure out how to do this on my Android phone, Android tablet, or Desktop PC. Is this possible to do? I'd hate to have to print out the fax, edit it, and then fax it back manually...

2993

7 years ago

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