Phone

Our customer service team has been using the Phone app pretty regularly to text our customers. They've been adding them in the contact directory to keep track. Going forward, they will also be using Glip for the team features. However, what they've noticed is that the customers they've texted before show up under the People section in Glip, but only their phone numbers, not their names. Why doesn't Glip pull the corresponding names from the Phone app? Or am I missing something?

When I am on the website, I click the small arrow but no sounds from the recording playback - I have to dwnload the mp3 file and play it to hear the msg. This was working before but not now - using Firefox 65.0.2 - any clues to fix this?

When answering a call via a soft phone, I want to transfer a call to another team member and click the warm transfer button. If the number I am calling is a mobile and it goes to their voicemail, I can get back to the original call but is there any way I can end the call to the team member. It seems to just leave it in limbo until I have completed the call. There is no end call button for the team member. Am I missing something?

ATA Re connection Issue Every time I lose internet service for a second, surge or whatever, The ATA router never reconnects. Calling tech support does nothing as they follow the script of turn it off and on. Obviously an issue as it happens every time I have a momentary drop in internet service.

I have asked our employees to login to RingCentral via web browser and send their faxes online to ensure the faxes are not sent over the Internet unencrypted.According to an old conversation, fax-to-email that is sent FROM RingCentral is sent via TLS, when available.https://community.ringcentral.com/ringcentral/topics/security-around-sending-incoming-faxes-via-emailWe have opportunistic TLS enabled on our mail servers. I can make some assumptions here, but I need it to be explicitly stated, and can't find it anywhere: Can RingCentral accept TLS-encrypted email-to-fax (via ##########@rcfax.com)?

We are in the process of migrating to RingCentral for several sites. At one site I am trying to set up a line that will only be used to dial in to a paging system by users located physically at the same site. According to RC support, as soon as we connect hardware to a line (Cisco SPA122 in this case) a DID is required. The problem is that I dont want external calls to be able to reach the paging system. The only way I can see to get the setup I need, is to enable "block all calls" on the paging line, and then populate the approved numbers list with every number at that particular site (not many so not an issue).Is this the best way to set this up? Is there really no way to generate an internal only "virtual extension" that we can point to the SPA122? Or to just block external access to the DID?Follow up question, if this is indeed the correct path, will the approved users be able to dial the paging line using the direct extension? Or only via the f

When i go to resend a failed fax, it reformats the number to international and gives me this response... i have to go in and manually re-enter the number... any ideas what is going on? Thank you

MMS does not seem to work for Canadian phone numbers. Is there any way around this?

Compatibility of IOS SIRI with mobile app, if its not compatible...any news if it will be?

After request for porting for some numbers initiated, RingCentral using Super Admin's Name as a CNAM for these numbers. That affect all calls from these numbers showing Super Admin's name instead of actual/desired name. Why don't you have a field for that and use it for an appropriate CNAM? It really confusing users when call shows wrong person's name. Again, this is ONLY for internal Ring Central users. We have multiple sites and each of them has different CNAM, such as 'Building A', 'Building B', 'Building C'. I porting multiple numbers from all of them. Multiple numbers from multiple sites are scheduled/pending for porting. Now when someone call from these numbers Super Admin's name displays for CNAM! WHY???

WHY does transferring numbers into RC now take over 2 weeks? The last 3 numbers I have transferred in to RC have all provided a "scheduled" date of 2 weeks before they will even start the process. We have provided 100% of all required info (acct number, pin #, owner info, copy of bill, etc.).We have also transferred several numbers to other telco companies and they have been able to complete number transfers (porting) in 3 to 12 hrs - not days!This makes it very hard to sell to new customers we service, when we can set them up on RC almost instantly, but then it takes 2 to 4 weeks to get their number(s) transferred. We are loosing customers over this.

I saved my password using my email as the login l on Feb 6, 2019. I have been using Glip account since then. I just tried logging in again. RingCentral says my email address isn't valid. I am in the U.S and use a Mac (v10.14.3).

Is there any way to change the ring tone on my iphone for the app? It uses a different one than my regular calls, but I don't want to use the xylophone which seems to be the default.

I am looking for an installable copy of version 10.2 for my Windows desktop. I installed 10.3 this morning and my mic wouldn't work. I contacted Support and they don't have it.

When I am making phone calls. I usually press 0 for operator and things like that. Before the 10.3.5 update, I was able to just press keys on my keyboard to input as a touch tone phone. Now that doesn't work unless I click the "Keypad" button during the call.

When Do Not Accept Call Queue Calls are turned off on Ringcentral Phone and you go from Available to Do Not Disturb on Glip it automatically turns your Ringcentral Phone to Accept Queue Calls. This did not use to happen. It started happening in one of the latest updates. Can you change so that the Queue Call toggle button doesn't get turned on in the Phone when available in Glip?

When trying to call a co-worker using just the extension in the new RC mobile app, it doesn't work. We get a recorded message that says " Sorry your call cannot be completed" then a fast busy signal. Extensions work using the desktop app. Is there a setting in the mobile app to allow dialing extensions and not the entire 10 digit number?

So I finding the industries and competition is becoming dirty and just using system to mess with us... I real compliment to our work.. ha.. although it is taking away from productivity which is the reason they doing this... sending deal VM to our system regularly four times a day.. SO there is a technology I just learned about..https://www.fcc.gov/call-authenticationI want to know when Ringcentral is going to have this in place to commit to providing the best and easy way to fix this.. Finally one and for all..

I have 3 voice prompts and 2 ext's. When I'm logged in on ext101 I can see all missed calls and receive VM's on the app. The challenge is when calls come to ext 102, I don't see missed calls and the VM gets emailed to me from RC stating I need to log into ext 102 to listen to it. Im a small operation and have "super admin" rights, why does one have to log in and out all the time?

Has this been fixed yet?

Admins should know how long an agent has been on a live call for. Or how long they have been waiting for a call for.

Hi,My account is in the UK.I am a small one man business and have been using ring central for a few years now. I have 3 different numbers coming into the system all set up the same, coming through to either my yealink on my desk or through to my mobile (cell) using the app.What I am looking to do is set my system up so that during the day, say from 09.00 to 19.00, the phones will ring and if nobody answers then it goes to answer machine, like it does already. After this time, I dont want the phones to ring and go directly to the same answer machine message. Basically out of hours I just want the answer machine to kick in without it waking us up in the house, where I have my office.Im sure this can be done but I just cant find an idiots guide to it without me making a complete mess.If anybody can help it would be really appreciated.ThanksNick

I want to assign/setup specific emails for fax notification for different numbers.

I'm based in the UK and have just got a load of Polycom VVX600 phones to replace the desktop app, mainly as they are supported on RingCentral and our Bluetooth headphone work seamlessly with them.The problem I have, is that none work guide the assisted provision steps. I have to use the manual process.I have upgraded one phone to the very latest Polycom Firmware and still no joy.Does the assisted process provide additional features/integration with the RingCentral server, that you do not get when manually provisioning them?

Disabe email uniqueness requirement please. I'm at a nonprofit that has people come and go fairly regularly. So in between them we need to return the their extensions to a generic email address. Like when the extension was created. However ringcetnral doesn't allow that once the extension has been configured. Please add this new feature! I do not want to have to keep extensions attached to nonexistent employees and don't have that enough emails use for this purpose.