In a call queue, admins should be able to see how long an agent is being available or busy for

Forum|Forum|7 years ago
February 13, 2019
1 reply
329 views

Admins should know how long an agent has been on a live call for. Or how long they have been waiting for a call for.

call queues

Participating Frequently

I"m new to RC but I'm able to see agent status (wait time, break time, talk time) in the dashboard and supervisor view (pic attached). So the good news is that the option exists and I'm sure someone can show you how to find it or set it up.

Sign up

Login with SSO

Login to the community

Login with SSO