Unable to dial/use extension when using the new RingCentral mobile app( Glip)

5 replies
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When trying to call a co-worker using just the extension in the new RC mobile app, it doesn't work. We get a recorded message that says " Sorry your call cannot be completed" then a fast busy signal. Extensions work using the desktop app. Is there a setting in the mobile app to allow dialing extensions and not the entire 10 digit number?

S

saadet.swift

The First Step

That's odd. Myself and a few other colleagues can't seem to replicate this. Does this happen for everyone using the Mobile app? Or just the one User?

B

bryan-pickel

Author

The First Step

Anyone I have tested, so I am going to say all users/extensions.
Could it be we use 6 digit extensions? My ext. is 148558 and I called 127614
It works using the RC Phone mobile app but not the newly integrated RC (Glip) mobile app.

S

saadet.swift

The First Step

Extension length shouldn't matter...our Support Team is definitely going to have to take a closer look and get logs. That's so weird...

B

bryan-pickel

Author

The First Step

Thank you. I had also opened a case 07562374

D

david-clark

New Participant