Message "Switch call to this device" keeps popping up in the desktop app

Hey Danp,

I've heard of a few cases of this occurring. It definitely needs to be investigated! Please open a case and include the debug logs (if you don't feel comfortable gathering them, your support agent can help).

This has happened to me recently as well.  I think it's a bug with the 9.4.3 rollout.

Same here.  Started when I upgraded.  

Case created (06858341) and logs uploaded.

I was told by support that this was because of how we use the RC smartphone app (we had too many users). I tried to insist it was a bug, but got the brush off. GTK that it's not just us.

This reply was created from a merged topic originally titled Always says I have an active call. Even when no call is active, RC says "Switch call to this device".  When clicked, neither "Cancel " or "Switch" have any affect and it still says I have an active call.

I am still experiencing this issue, version 9.4.3.19474

Not solved in 10.0 release.

Still happening

I am having this same problem. Why hasn't this been resolved?

Hmmm....This should have been fixed in the 10.0 roll out. Please open a case so we can gather logs and investigate!

How do I open a case?

This has recently started happening to me again. My original case # was 06858341

I have a user who is having this same issue, it seems to be affecting their ability to receive calls / make transfers etc. I shall put a case in, with the logs

I fixed this on my ext...

So I had this start occurring on my ext today for the first time.  We are on 10.1.1.

When I saw the "Switch call to this device", being new to the system I thought I didn't properly hang up something or I did something wrong.  I was messing around with the RingCentral for Google Chrome Extension earlier today so I went back to that and it showed me having an active call using the RingOut function.

I went to the settings of the RingCentral for Google Chrome Extension and logged out.  I then logged out of the softphone.  When I fired everything backup up and logged in the "Switch call..." banner was gone.

This is the first time this has happened to me, hopefully this will provide some insight...

This is happening to me as well - started happening a couple of days ago (9/12).  I'm not able to get the green 'Switch call to this device' button to go away.  I don't have any active calls.  Can someone point me in the right direction to resolve this?   Any help appreciated.

Hey Everyone, please open a case so we can investigate what's going on and get logs! Thank you!

I am on the phone with support now.  We have a user with this same problem.  He is saying it is a known issue.  Our user is experiencing static with the calls as well which he says has not been reported with this issue. 

I had this message begin appearing last Thursday 9/13.  Mac desktop app, version 10.1.2.31099 and 10.2.0.31893.  Support chat didn't acknowledge it is a known issue, just asked me to delete and reinstall the app.  I was given case # 07647750.  In one case, this 'switch call to this device' pop-up would not go away, even after killing the app and restarting.  It blocked answering the next incoming call.  Most calls now, it just appears for a brief moment when the call ends.  Once today, it popped up and didn't clear for a minute or so.  

Hey Everyone, I wanted to follow up with all of you to see if you're still having this issue?

We updated to a newer version of the RC app 10.2 for this user today and will be monitoring the behavior. 

I have a user that keeps getting this pop up after he hangs up a call... what was the fix?

What version of the software are they on? We haven't had the issue since updating to the latest version I believe. I will double check with the person who was lead on that issue. She is out until Monday. 

FWIW, this issue seems to popup randomly for me (started again a few days ago), even when running the latest version of the software.

Still having this issue after updating to 10.2.1