Skip to main content
New Participant
Nov 4, 2025 10:01 AM UTC
Question

Alert config

So I am wanting to create an Alert so that when an agent has been on a call for 10 minutes it will ping them to say they are approaching an extended call and need to start wrapping up or to raise an extended call request.

I am unsure on which of the Fields to use under the Agent product to use for the “Alert When”.