Can't log into admin portal

Question

Getting the errors below when trying to log into admin portal for RC. Can log in to submit a case, Chat bot is useless and told me to call and I had to go through 3 rounds of verification to get into a 20+ min call queue. Fun.

Get these as error in red when attempting to log in to admin portal.

Internal error occurred. Please try again. ngen-9088757120701887659]

The service is temporarily unavailable. Please try again later. If the problem persists, please contact RingCentral support. t-48059941903269550]

Crystal_ · Answer

Getting the errors below when trying to log into admin portal for RC. Can log in to submit a case, Chat bot is useless and told me to call and I had to go through 3 rounds of verification to get into a 20+ min call queue. Fun.

Get these as error in red when attempting to log in to admin portal.

Internal error occurred. Please try again. ngen-9088757120701887659]

The service is temporarily unavailable. Please try again later. If the problem persists, please contact RingCentral support. t-48059941903269550]

Hi there, thanks for bringing this up. There was a reported outage earlier that affected login access to various applications, including the Admin Portal.

Can you please check if the issue still persists on your end? If you're still experiencing the same error, let us know and we’ll be happy to submit a case on your behalf.

Appreciate your patience and understanding!

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