How long to get a response on a new case?

I opened a case on 3/20 and there is no indication it has been seen. The case has a New status and there are no replies from RC support.

Will a mod please help me? I can msg my case number or whatever else you need.

Thank you.

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I opened a case on 3/20 and there is no indication it has been seen. The case has a New status and there are no replies from RC support.

Will a mod please help me? I can msg my case number or whatever else you need.

Thank you.

Please send that over via DM.

Done. Thank you.

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