How to add user self-created account to our organization account?

I have two staff that created their own RingCentral accounts for meetings before they were added to our organization. Now if I try and add them I get "This email address is already in use". The emails are not listed in our account anywhere.

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Hello Jasen,

Their subscription needs to be fully cancelled so it can be associated in your account. Please send us the email addresses that need to be deleted. Email us at Community.Support@RingCentral.com

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