Huron5315

it is asking for an activation code because something is not right. If you bought the phone from RC it should automatically register - you should see the phone do an update and then go online, without you having to enter an activation code.

I am assuming you double checked everything on the portal:

1. the phone is assigned to a user.

2. the user is enabled

3. both the phone type and the Serial number are visible when you go to Phone System > Phones & Devices > User phones)


If you bought the phone from a third party - you need to provision it. 
If you bought the phone from RC - there is a network issue and you need to check the network requirements.

Bought from Amazon

go to RC admin portal > Phone system > Phones & devices > click on the user ext > check what device is assigned

- it should be cisco 8861 with Serial number xxxxxxxxxxx. If the device model or serial number is missing, that’s an issue.

- If you have rc app assigned to your user click on “Change phone”> Bring your own device