I am trying to determine if the Desktop application for a specific extension is manually being logged out of, or there is a connection issue. Both will indicates a offline status. Is there a way to monitor when it is offline so I can audit if this is a internet problem or the end user actually logging out of the desktop app. Is there a way for Admin to log the extension back on, not enable or disable because they status show offline?  I have found some information about setting the presence, but I am not sure that will help.