My company currently has 3 different installation versions of the RingCentral App. Some users installed the software in the early stages of our testing via downloading and running the .EXE file. Then we deployed to most of our users via the NON-AUTO UPDATE MSI file. Recently, RingCentral came out with an Auto-Update version of the MSI so we tried that on a few IT folks. Problem is that when RingCentral releases a new version, all the users at each site check in and download the software at the same time despite the majority being on the NON-AUTO Update version.
This results in a massive spike on our Internet lines causing horrible call quality as well as affecting other Internet items. I assumed the whole purpose of the NON-AUTO UPDATE version was for IT to be able to control the version, download it only ONCE and deploy it on our teams.
Is this happening to anyone else as we can’t have this occuring every time RingCentral releases another version.