Question
Customer Intents under Insights in ACE
I recently updated the key phrases and intent categories with Customer Intents within Insights. The following day when I went to the Insights section to check the information for today, it doesn’t appear that any of the customer intents that I updated are reflected in this section. For example, when I look at the Top Interaction Drivers, the subcategories within the drivers are reflecting the previous information.
I wanted to verify that updating this information will be reflected in the Insights section and how long does it take for it to be updated? Will it update previous information or only update interactions going forward.