Is anyone using the AI Receptionist knowledge hub?

Forum|Forum|1 year ago
March 14, 2025
12 replies
1135 views

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve uploaded to the knowledge hub.

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K

kboehmer

New Participant

@myobgyn @EFree We gave up and turned it off a while ago. Our clients hated it and it was clear that RC was not supporting it properly and the function was not fully baked whatsoever. Massive disappointment.

BeckyH

Community Manager

@myobgyn @EFree We gave up and turned it off a while ago. Our clients hated it and it was clear that RC was not supporting it properly and the function was not fully baked whatsoever. Massive disappointment.

If you’re open to it, we can take a look into this.
You can DM myself or @Mary-Community_Moderator and we can support you.

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