I have several vacant extensions that are being forwarded to another employee via the “Forward all calls” feature under Incoming call rules. Every time calls are placed to these extensions/numbers they are being flagged as “Missed” on the performance report. I can see that the employee the calls are being forwarded to is answering the calls. Is there a way to avoid calls being flagged as missed in this scenario? Is there a better option than using the forward feature?
Thank you