A way to check who handled a Voicemail in a call group

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If I have a call group voicemail that multiple users within the group check each day, is there a way to see what user handled what call and the outcome? i.e. there were 10 voicemails in group x1000, user x100 forwarded 5 and user x200 deleted 5?

PhongVu

Community Manager

I cannot really link your question title to the question details in the body. You first ask who handled a voicemail in a call group, is this a ring group or a call queue? How do your missed call and voicemail handling was set?

Can you also explain your examples: " there were 10 voicemails in group x1000, user x100 forwarded 5 and user x200 deleted 5?", what is the group "x1000", user "x100", user "x200?. And "deleted 5", delete what?

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