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New Participant
August 15, 2018
Question

Abandon statistic on Dashboard

An important metric monitored by my customers' is the 'number of abandons' per day. Is there a way to view the "total number of abandons" or "the abandon %" for a skill on the DASHBOARD?


the SLA widget factors abandons AND calls not handled in a specific time frame. I'm looking for ONLY the abandon number of %.


thx


kh

1 reply

PhongVu
Community Manager
Community Manager
August 16, 2018
Can you give more details of the problem? The DASHBOARD of what service? Is this RingCentral production service or the sandbox environment or something else?

+ Phong