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The First Step
December 10, 2020
Question

Adding a new user with disabled status still sends the welcome email

I am using the 'Update Extension' API to assign an unassigned device to a new user. I set the status to 'Disabled' but the Welcome Email is still sent to the user. I also tried setting the status to 'NotActivated' but the Welcome Email is sent with this status as well. It seems to me the Welcome Email should only be sent if the user is added with a status of 'Enabled'.
Is there a bug here, is it working as designed, or is there something else I need to set in order to stop the Welcome Email getting sent when the status is 'Disabled'?


My app is in the Production environment.

Note: when performing the same task using the 'Enable All' feature in the GUI by uploading an Excel spreadsheet and selecting the 'Activate Later' radio button, the welcome email is not sent. The user gets set to 'Disabled' via this method.

Thanks!

    3 replies

    PhongVu
    Community Manager
    Community Manager
    December 11, 2020

    It should behave the same as using the GUI tool. I cannot test this right now but will do as soon as I can.

    Meanwhile, can you share the email content here (pls remove sensitive info)? Just want to see if it is just a welcome or a setup email etc.

    The First Step
    December 12, 2020

    Sure Phong - here you go. Thanks!

    email.png

    The First Step
    January 26, 2021

    @Phong Vu - Hi Phong - any update on this one?