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The First Step
October 26, 2022
Question

After I send a fax the status is always 'Queued' even after delivery

Hi, I am sending a fax, retrieving the ID, and checking the status of the fax. Even after it has been submitted it returns 'Queued'. Anyone know what I might be doing wrong? Thanks

2 replies

PhongVu
Community Manager
Community Manager
October 27, 2022

This is weird. And in the title you wrote 'even after delivery' while in the question you wrote 'even after it has been submitted'.

Is this in the production or sandbox environment? Is the fax status still in 'Queued' now?

The First Step
November 14, 2022

Thanks, in this case it turns out it is a problem with response signals being sent after the fax arrives from RC.