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The First Step
April 28, 2023
Question

Analytic API not matching API reports

Im trying to just pull detailed call data, grouped by users, daily...


"timeRange": {
            "timeFrom": "2023-01-26T00:00:00Z",
            "timeTo": "2023-01-26T23:59:59Z"
        }

If I try to set this time range I get this error:

"errorCode": "ANL-305",
            "message": "Interval must be less than time range"


I can pass things like this:

"grouping": {
        "groupBy": "Users",
        "keys": []
    },
    "timeSettings": {
        "timeRange": {
            "timeFrom": "2023-03-23T00:00:00.000Z",
            "timeTo": "2023-03-24T11:59:01.000Z"
        },
        "timeZone": "US/Eastern"
    }

and multiple variations in changing the timeFrom and timeTo -- so long the same Day is not selected...


However, none of the results I get match even close to the Performance Reports, by day, by user, in the admin analytics portal.


This is driving me crazy.
What am I doing wrong?


    3 replies

    PhongVu
    Community Manager
    Community Manager
    April 28, 2023

    I am sure that you tried reading the timeline analytics data, right? If so, check the query params and set the interval accordingly. The interval must be less than the time range. E.g. if the time range is within a day, the interval must be just the "Hour".

    screen-shot-2023-04-28-at-81443-am.png

    allen-1The First StepAuthor
    The First Step
    April 28, 2023

    Thanks for the response..
    I have tried both the timeline and aggregate.
    My goal is to get calls data at the end of each day by user.

    I still cannot get the response to match with the totals/call details from the performance reports.

    allen-1The First StepAuthor
    The First Step
    April 28, 2023

    Thanks for the response..
    I have tried both the timeline and aggregate.
    My goal is to get calls data at the end of each day by user.

    I still cannot get the response to match with the totals/call details from the performance reports.