Skip to main content
August 10, 2016
Question

API Call log result no records

Hi, I created an API call using the call log endpoint and using sandbox data. The result shows no records even though there are data in the sandbox (https://service.devtest.ringcentral.com/settings/calls.html#simple). What could be the problem here? Below are the response data: HTTP/1.1 200 OK Server: nginx/1.8.0 Date: Wed, 10 Aug 2016 14:19:44 GMT Content-Type: application/json; charset=UTF-8 Content-Length: 488 Connection: keep-alive Set-Cookie: RCRoutingInfo=B:JjvG963zMhLp2i9ovcWFNFBA3Z0SlO9Db3kZ8SMmxrqqv6l+bmmEQdsVrE5h1Scf; Path=/ RCRequestId: 7c20b8a4-5f05-11e6-91ee-005056bb594d RoutingKey: SJC11P01PAS01 X-LoadMetric: 3 Content-Language: en-US X-Rate-Limit-Group: heavy X-Rate-Limit-Limit: 10 X-Rate-Limit-Remaining: 9 X-Rate-Limit-Window: 60 Vary: Accept-Encoding, User-Agent X-AGW-Host: sjc11-c01-agw02.devtest.ringcentral.com { "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/131336004/extension/131336004/call-log?view=Simple&dateFrom=2016-08-08T00:00:00.000Z&page=1&perPage=700", "records" : [ ], "paging" : { "page" : 1, "perPage" : 700 }, "navigation" : { "firstPage" : { "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/131336004/extension/131336004/call-log?view=Simple&dateFrom=2016-08-08T00:00:00.000Z&page=1&perPage=700" } } }

    7 replies

    Found Your Voice
    August 10, 2016
    This is a known issue and our Engineering team is actively working on resolving this issue.
    Found Your Voice
    August 10, 2016
    This has been fixed. Please retry your requests to confirm it is operating as expected for you.
    August 11, 2016
    Thank you, yes it has now results.
    Found Your Voice
    August 11, 2016
    Very good. Thank you for the update.
    New Participant
    August 12, 2016
    Same issue persists for us in sandbox. No records returned after attempting to retrieve all calls in the call log, which we've confirmed is not empty.

    Is there any update on this issue?
    Found Your Voice
    August 15, 2016
    Has this re-broken, since you last reported that you were receiving results as expected?
    New Participant
    July 20, 2020

    This is still happening to me. Please suggest the fix.