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The First Step
August 24, 2023
Question

Apply for production : Sorry the service is temporarily unavailable

Hi

I have been trying to "apply for production" for the last few days but keep getting an error saying "Sorry the service is temporarily unavailable". I have tried to submit from a different browser as well.

I have opened a case (19854167) for which I got no reply!

3 replies

PhongVu
Community Manager
Community Manager
August 24, 2023

Have you tried again today? Have you been contacted via the support team?

eric-7The First StepAuthor
The First Step
August 25, 2023

Looks like the format of icon submitted was the culprit. I converted the icon from jpg to png and it was accepted. They should really provide the real reason why the submission gets refused. Lost almost a week because of that. All that time, I was thinking the submission service was the error.

PhongVu
Community Manager
Community Manager
August 25, 2023

Thanks for sharing the solution! Let me replicate the issue myself and report it to the team.