Automatic call recording not working

8 replies
1279 views

I added automatic call recording, but it doesn't record.

After the call, the call recording id never appears in the call log.

What I have to do for the call recording.

This is call recording setting.

this is call log list, but no call recording id.

PhongVu

Community Manager

While making the test call, did you hear the recording warning after the call was connected?

C

Carl2596490036

Author

The First Step

Hi, thanks for answering.

I didn't hear the recording warning after the call was connected.

How to solve this issue?

PhongVu

Community Manager

Can you login your sandbox account admin portal and check the settings. Make sure that you select the correct extension (to be automatic recording) and the call direction setting for that extension.

C

Carl2596490036

Author

The First Step

Thanks

Could you please explain how to login to my sandbox account admin portal?

I cannot access this page.

PhongVu

Community Manager

Simply login https://service.devtest.ringcentral.com with your sandbox account super admin user's credentials. In fact, you should be able to login from your dev portal too. Not sure why you can't.

A

Anirban2396911020

The First Step

@Carl Miller The issue you are showing is a common issue which even I face sometimes. I clear the browser cache and then try again. Please clear the browser cache and try again

C

Carl2596490036

Author

The First Step

Really thanks

I loged in there, but It is not setting up automatic call recording.

What's happened?